Intermittent speed issues. Particularly on video streaming
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Intermittent speed issues. Particularly on video streaming
11-06-2017 9:00 AM
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Been like for a few weeks now. Facebook video and YouTube are the worst hit. Everything works fine and then it's like I'm on dialup. Same thing when working from home using Skype for Business. Some days perfect other days it's embarrassing.
I'm subscribed for unlimited fibre and all has been perfect for a few years now with only minor issues/service outages that are acceptable but now it seems the service may have some longer term issues? I'm seeing lots of complaints on Downdetector RE Plusnet and the ratings for the service have dropped through the floor. What's going on? Please don't turn into another BT... the U.K. needs the old PlusNet!
Ive checked internal kit and flashed my Archer C2 router with latest firmware. Speed tests look ok on speed Tester sites so seems more like a traffic prioritisation/restriction issue. Intermittent issues are the worst which is why I've left it in the hope that it would be resolved but looks like it keeps happening. 4G on mobiles proves to be much faster when the issue hits. Is there anything that could be causing this Plusnet side I'm not aware of?
Re: Intermittent speed issues. Particularly on video streaming
12-06-2017 1:41 PM
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Hi Richardmcphee and welcome to the Community Forums.
I've checked your connection and everything is looking spot on this side in terms of speed and no errored seconds:
st Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0003 |
Description | No problem found, OAM test is not currently supported on this line. |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 77.0 Mbps |
Upstream Speed | 20.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 432.0 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Very Good |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off |
Time Stamp | 2017-05-30T13:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 77.1 Mbps | 80.0 Mbps | 77.3 Mbps |
Up Stream Line Rate | 19.9 Mbps | 19.9 Mbps | 19.9 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 898.6 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2017-06-12T12:02:51Z | 2017-06-12T12:17:51Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Everything at the cabinet is looking good also.
I have to ask then, are you noticing these issues on both wireless and wired connections? And does it flare up during peak times or?
Kind regards,
Ben
Re: Intermittent speed issues. Particularly on video streaming
12-06-2017 6:37 PM
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Thanks for running the tests. It happens on both but very random intervals. I guess we only use at peak times evening and weekends really. Not experienced issues in the past but as I say recently at points it becomes unusable. It can last 10 minutes or a few hours. I don't think it will be easy to troubleshoot. I think I'll live with it for a few more weeks to see if it keeps happening. If it does I'll do more internal checks and then raise an official support request if I can't get to the bottom of it.
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