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Intermittent speed issues. Particularly on video streaming

Posts: 2
Registered: ‎11-06-2017

Intermittent speed issues. Particularly on video streaming

Been like for a few weeks now. Facebook video and YouTube are the worst hit. Everything works fine and then it's like I'm on dialup. Same thing when working from home using Skype for Business. Some days perfect other days it's embarrassing. 


I'm subscribed for unlimited fibre and all has been perfect for a few years now with only minor issues/service outages that are acceptable but now it seems the service may have some longer term issues? I'm seeing lots of complaints on Downdetector RE Plusnet and the ratings for the service have dropped through the floor. What's going on? Please don't turn into another BT... the U.K. needs the old PlusNet!


Ive checked internal kit and flashed my Archer C2 router with latest firmware. Speed tests look ok on speed Tester sites so seems more like a traffic prioritisation/restriction issue. Intermittent issues are the worst which is why I've left it in the hope that it would be resolved but looks like it keeps happening. 4G on mobiles proves to be much faster when the issue hits.  Is there anything that could be causing this Plusnet side I'm not aware of?

Plusnet Help Team
Plusnet Help Team
Posts: 203
Thanks: 62
Fixes: 16
Registered: ‎24-04-2017

Re: Intermittent speed issues. Particularly on video streaming

Hi Richardmcphee and welcome to the Community Forums.

I've checked your connection and everything is looking spot on this side in terms of speed and no errored seconds:

st Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 77.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 432.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2017-05-30T13:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 77.1 Mbps 80.0 Mbps 77.3 Mbps
Up Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Time 0.0 Sec 900.0 Sec 898.6 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2017-06-12T12:02:51Z 2017-06-12T12:17:51Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Everything at the cabinet is looking good also.

I have to ask then, are you noticing these issues on both wireless and wired connections? And does it flare up during peak times or?

Kind regards,


 Ben Devine
 Plusnet Help Team
Posts: 2
Registered: ‎11-06-2017

Re: Intermittent speed issues. Particularly on video streaming

Hi Ben,

Thanks for running the tests. It happens on both but very random intervals. I guess we only use at peak times evening and weekends really. Not experienced issues in the past but as I say recently at points it becomes unusable. It can last 10 minutes or a few hours. I don't think it will be easy to troubleshoot. I think I'll live with it for a few more weeks to see if it keeps happening. If it does I'll do more internal checks and then raise an official support request if I can't get to the bottom of it.