Intermittent router disconnects
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Intermittent router disconnects
15-09-2020 7:57 PM
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My router disconnects every day or two with
13:21:38, 13 Sep. | (972238.960000) PPPoE is down after 8980 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
13:21:34, 13 Sep. | (972235.350000) PPP LCP Send Termination Request [User request] |
It reconnects after a minute or two, but it is inconvenient when this happens during a conference call (which happened today). Does anyone know why it might do this? The log above appears to suggest it is user initiated which it isn't...
Here is the router status page:
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Re: Intermittent router disconnects
15-09-2020 9:30 PM
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The key here is the 'DSL uptime' value. If that resets when the line drops then the issue is with the underlying connection between your router and the local cabinet. The router may be reporting that it's terminating your session (User request) because the underlying data connection isn't there anymore.
This assumes that you've no 'system start' events in the log around the time of a drop; that would suggest the router is physically restarting. Have you noticed what the status lights do when this happens?
Bob Pullen
Plusnet Product Team
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Re: Intermittent router disconnects
15-09-2020 10:30 PM
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This topic has been moved from ADSL Broadband to Fibre Broadband.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Intermittent router disconnects
18-09-2020 10:20 AM
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Thanks Bob
Yes DSL uptime resets to 0 after one of these drop outs.
The router status light turns flashing orange.
There are no system start events around the same time (the last was several weeks ago)
What would you advise - would this indicate some sort of wiring fault?
Thanks
Peter
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