Intermittent ping spikes causing lag in online games

[#1]

Dear Plusnet Support,

I have been experiencing some latency issues, as of about 3-4 days ago, in the form of movement lag in online games (eg COD warzone). I will be moving in a direction then suddenly get flung forwards and backwards, (what I believe to be rubberbanding), thus making games unplayable. I have tried to diagnose the issue myself and have not achieved much, I set up a ping plotter and I will try to attach the results.

I called customer support who instructed me to plug my router into the test port, which boosted my connection speed by about 10 MBs but did not help with the ping problem.

Any help will be greatly appreciated.

Thank you very much,

Kind regards,

The Cruise House

[#2]

Are you testing on a wireless or wired connection?

Also are you actually on ADSL or do you have fibre?

[#3]

Ah yes, sorry I forgot to specify, I am testing on my desktop PC over a wired ethernet connection. And I have ADSL Broadband.

Thank you very much,

The Cruise House

[#4]

Ah OK. Can you post up a copy of your router stats?

Make sure you delete any private info like the username.

[#5]

Thank you for your quick replies, is this what you need?

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ90274456
3. Firmware version:	Software version 4.7.5.1.83.8.263 Last updated 10/07/19
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 10:59:16
6. Data rate:	12000 / 59048
7. Maximum data rate:	15246 / 59874
8. Noise margin:	6.9 / 6.2
9. Line attenuation:	22.8 / 18.1
10. Signal attenuation:	22.7 / 17.6
11. Data sent/received:	2.1 GB / 23.8 GB
12. Broadband username:	[REDACTED]
13. 2.4 GHz Wireless network/SSID:	PLUSNET-FM67
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:	PLUSNET-FM67
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	30:24:78:fd:69:ac
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

[#6]

You’re on fibre btw not ADSL. I’ve asked the mods to move your topic to the fibre board.

What do your speeds look like? Try running a test at thinkbroadband.com/speedtest

[#7]

Thank you for your reply,

Although we have fibre, the fibre does not extend all the way to our house (to my knowledge) and just to a local point.

I don't know if that makes any difference though. 

I did the speed test, as can be seen below.

Thank you very much.

[#8]

No problem

Even though it’s not full fibre (FTTP), what you have is still classed as a fibre product (FTTC). Speeds look spot on.

Do you have other devices you have issues with your connection on or just your PC while playing games? Also are there other games you experience lag with?

Finally just to confirm your desktop PC is plugged directly into the router using an ethernet cable with no switches or powerline adapters in between?

[#9]

Thank you for explaining, to my knowledge, no other devices have experienced this issue, however, I generally only use the other devices for video streaming which, correct me if I'm wrong, is unaffected by the ping spikes as it can buffer. I tried Overwatch and still experienced some minor movement stutters but none nearly as bad as in warzone. And yes, the router is connected to the master socket which in turn is connected to my PC, all via ethernet. I'm fairly sure this is a network issue and not down to a rendering, or any other processing, as when I play with the ping plotter open on my second monitor the lag matched up with the ping spikes.

Thank you very much.

[#10]

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

[#11]

Ah OK. Yeah it might be worth raising a fault ticket at faults.plus.net as there might be a problem somewhere. Unless you’ve tried that already?