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Intermittent loss of connection

thebritishpike
Newbie
Posts: 1
Registered: ‎16-07-2017

Intermittent loss of connection

Hello,

Ive been having problems with my broadband now for just over 2 weeks. The connection drops in and out frequently, Ive been in touch with customer services who state that there doesnt seem to be a fault at their end.

 

Im not the most technical person you'll meet but Ive noticed the following in the event log of my router. Could these have anything to do with my poor service? Any help would be appreciated!

Thanks

 

13:15:17, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:3850 on ppp3)
13:15:16, 16 Jul. IN: BLOCK [15] Default policy (TCP [62.6.232.121]:80-​>[194.75.13.41]:51185 on ppp3)
13:15:12, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51214 on ppp3)
13:15:05, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:15:03, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:1950 on ppp3)
13:15:01, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51225 on ppp3)
13:14:58, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51223 on ppp3)
13:14:56, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.120]:80-​>[194.75.13.41]:51255 on ppp3)
13:14:56, 16 Jul. BLOCKED 2 more packets (because of Default policy)
13:14:55, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.121]:80-​>[194.75.13.41]:51213 on ppp3)
13:14:53, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51229 on ppp3)
13:14:53, 16 Jul. BLOCKED 2 more packets (because of Default policy)
13:14:53, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51231 on ppp3)
13:14:52, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51205 on ppp3)
13:14:51, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:9500 on ppp3)
13:14:49, 16 Jul. IN: BLOCK [15] Default policy (TCP [221.159.154.170]:19098-​>[194.75.13.41]:23 on ppp3)
13:14:49, 16 Jul. BLOCKED 2 more packets (because of Default policy)
13:14:47, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51237 on ppp3)
13:14:47, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:54320-​>[109.144.1.43]:80 on ppp3)
13:14:45, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.120]:80-​>[194.75.13.41]:51245 on ppp3)
13:14:45, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:44, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.120]:80-​>[194.75.13.41]:51199 on ppp3)
13:14:44, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:42, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51211 on ppp3)
13:14:42, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51244 on ppp3)
13:14:39, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:38, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51220 on ppp3)
13:14:38, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:37, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51248 on ppp3)
13:14:37, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:35, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.120]:80-​>[194.75.13.41]:51253 on ppp3)
13:14:35, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:34, 16 Jul. IN: BLOCK [15] Default policy (TCP [62.6.232.121]:80-​>[194.75.13.41]:51179 on ppp3)
13:14:34, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:32, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51240 on ppp3)
13:14:32, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:31, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51242 on ppp3)
13:14:31, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:30, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.121]:80-​>[194.75.13.41]:51184 on ppp3)
13:14:30, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:29, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51156 on ppp3)
13:14:29, 16 Jul. BLOCKED 3 more packets (because of Default policy)
13:14:27, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51278 on ppp3)
13:14:27, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:27, 16 Jul. BLOCKED 3 more packets (because of Default policy)
13:14:25, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51202 on ppp3)
13:14:25, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:25, 16 Jul. BLOCKED 3 more packets (because of Default policy)
13:14:23, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:1305 on ppp3)
13:14:23, 16 Jul. BLOCKED 3 more packets (because of Default policy)
13:14:22, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51149 on ppp3)
13:14:22, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:21, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51268 on ppp3)
13:14:21, 16 Jul. BLOCKED 7 more packets (because of Default policy)
13:14:20, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.120]:80-​>[194.75.13.41]:51285 on ppp3)
13:14:20, 16 Jul. BLOCKED 4 more packets (because of Default policy)
13:14:19, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.121]:80-​>[194.75.13.41]:51195 on ppp3)
13:14:19, 16 Jul. BLOCKED 9 more packets (because of Default policy)
13:14:19, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:54320-​>[109.144.1.43]:80 on ppp3)
13:14:18, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51296 on ppp3)
13:14:18, 16 Jul. BLOCKED 7 more packets (because of Default policy)
13:14:18, 16 Jul. BLOCKED 4 more packets (because of Default policy)
13:14:16, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51280 on ppp3)
13:14:16, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:16, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.120]:80-​>[194.75.13.41]:51257 on ppp3)
13:14:15, 16 Jul. BLOCKED 3 more packets (because of Default policy)
13:14:14, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51224 on ppp3)
13:14:14, 16 Jul. BLOCKED 2 more packets (because of Default policy)
13:14:12, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.120]:80-​>[194.75.13.41]:51144 on ppp3)
13:14:12, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:14:11, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.121]:80-​>[194.75.13.41]:51171 on ppp3)
13:14:09, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:3631 on ppp3)
13:14:08, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51236 on ppp3)
13:14:05, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:54320-​>[109.144.1.43]:80 on ppp3)
13:14:05, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51168 on ppp3)
13:14:02, 16 Jul. IN: BLOCK [15] Default policy (TCP [62.6.232.120]:80-​>[194.75.13.41]:51176 on ppp3)
13:13:59, 16 Jul. IN: BLOCK [15] Default policy (TCP [62.6.232.120]:80-​>[194.75.13.41]:51170 on ppp3)
13:13:54, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:54320-​>[109.144.1.43]:80 on ppp3)
13:13:56, 16 Jul. ( 198.940000) Device disconnected: Hostname: COM-​MID1 IP: 192.168.1.71 MAC: c0:d9:62:8a:a0:2b
13:13:56, 16 Jul. ( 198.940000) Device disconnected: Hostname: iPhone-​8 IP: 192.168.1.70 MAC: 00:6d:52:36:96:15
13:13:53, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:13:52, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:54320-​>[109.144.1.43]:80 on ppp3)
13:13:52, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:8210 on ppp3)
13:13:51, 16 Jul. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.64]:54320-​>[109.144.1.43]:80 on ppp3)
13:13:52, 16 Jul. ath10: STA 00:6d:52:36:96:15 IEEE 802.11: Client disassociated
13:13:51, 16 Jul. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.64]:54320-​>[109.144.1.43]:80 on ppp3)
13:13:51, 16 Jul. BLOCKED 2 more packets (because of Default policy)
13:13:50, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:939 on ppp3)
13:13:44, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:13:46, 16 Jul. ( 188.940000) Device disconnected: Hostname: COM-​MID1 IP: 192.168.1.71 MAC: c0:d9:62:8a:a0:2b
13:13:46, 16 Jul. ath10: STA 00:6d:52:36:96:15 IEEE 802.11: Client associated
13:13:43, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.20.121]:80-​>[194.75.13.41]:51177 on ppp3)
13:13:38, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:8675 on ppp3)
13:13:38, 16 Jul. IN: BLOCK [15] Default policy (TCP [62.6.232.121]:80-​>[194.75.13.41]:51155 on ppp3)
13:13:33, 16 Jul. BLOCKED 1 more packets (because of Default policy)
13:13:31, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51214 on ppp3)
13:13:31, 16 Jul. IN: BLOCK [15] Default policy (TCP [134.119.179.226]:49005-​>[194.75.13.41]:7784 on ppp3)
13:13:31, 16 Jul. ath00: STA 00:6d:52:36:96:15 IEEE 802.11: Client disassociated
13:13:29, 16 Jul. BLOCKED 2 more packets (because of Default policy)
13:13:27, 16 Jul. IN: BLOCK [15] Default policy (TCP [81.150.21.121]:80-​>[194.75.13.41]:51246 on ppp3)
2 REPLIES
Community Veteran
Posts: 1,841
Thanks: 103
Fixes: 6
Registered: ‎21-01-2013

Re: Intermittent loss of connection

There's a couple of dropped wifi connection:

ath00: STA 00:6d:52:36:96:15 IEEE 802.11: Client disassociated

This it probably not your main problem but needs checking -- you could try different wifi channels, if on 2.4GHz wifi you only need to test channels 1, 6, 11. If wireless 5GHz is available try that.

 

Most of the other entries are packets being blocked by the routers firewall / NATs.

Are you running games or P2P which needs inbound ports opened in the router?

If so, start by ensuring UPnP is enabled in the router.

If you can let us know which router you're using, some one with better knowledge of that router my be able to give you more advice.

The log shows no evidence of dropped broadband connections.

 

Plusnet Help Team
Plusnet Help Team
Posts: 9,628
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: Intermittent loss of connection

From your notes on your account, it looks like your connection is stable using your laptop but drops via consoles? Are your devices wireless or wired to the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team