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Intermittent internet drops out / Completely Down

psheraton
Grafter
Posts: 35
Thanks: 1
Registered: 11-03-2017

Intermittent internet drops out / Completely Down

Hello

 

So I am new to PlusNet I was on Virgin Media (which I must admit I never have any problems with Virgin's true Fibre service).

I only ever seem to have issues when using the BT backbone network funny that anyway I digress.

 

My Internet has been dropping out randomly (more noticeably at weekends) my router (TP Link Archer C9) as I refuse to use the one's ISP's hand out as it means I have to change my firewall settings every 12 months when I change providers.

 

It was working about an hour ago now there is an orange light on my router and when I log onto it I can see it is not getting assigned an IP address.

 I know the phone line works as I was going to phone customer services but its a 30min wait!

Can someone run some fault checks IM me for my account number or what ever you need. 

!!It is completely down at the moment I am using the 4G from my mobile!!

Please 

Thanks

Paul 

 

 

 

14 REPLIES
belcebuu
Hooked
Posts: 7
Registered: 17-09-2016

Re: Intermittent internet drops out / Completely Down

Having random connection drops.

 

Yesterday around midnight I had several disconnections, this morning also the line is very unstable

psheraton
Grafter
Posts: 35
Thanks: 1
Registered: 11-03-2017

Re: Intermittent internet drops out / Completely Down

Please don't hijack my post please start your own one I am waiting for a reply from plusnet your issue maybe different
belcebuu
Hooked
Posts: 7
Registered: 17-09-2016

Re: Intermittent internet drops out / Completely Down

I am just saying there is something wrong going on

psheraton
Grafter
Posts: 35
Thanks: 1
Registered: 11-03-2017

Re: Intermittent internet drops out / Completely Down

Yes I realise that however it's not helpful and plus you don't work for plusnet. 

Plusnet Help Team
Plusnet Help Team
Posts: 7,236
Thanks: 2,061
Fixes: 360
Registered: 21-04-2017

Re: Intermittent internet drops out / Completely Down

Hi Paul,

 

Your connection doesn't look too good.

 

My tests aren't identifying the cause of that. If you've tried the checks here I'd recommend reporting the fault to us here.

 

@belcebuu

Your connection looks similar.

 

My tests are detecting a possible fault on your connection. Mind spending a few minutes and report this to us at http://faults.plus.net please. Let us know once you've done that.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
psheraton
Grafter
Posts: 35
Thanks: 1
Registered: 11-03-2017

Re: Intermittent internet drops out / Completely Down

Thanks will see what they say. 

belcebuu
Hooked
Posts: 7
Registered: 17-09-2016

Re: Intermittent internet drops out / Completely Down

Thanks @Gandalf I just reported the fault
Plusnet Help Team
Plusnet Help Team
Posts: 7,236
Thanks: 2,061
Fixes: 360
Registered: 21-04-2017

Re: Intermittent internet drops out / Completely Down


psheraton wrote:

Thanks will see what they say. 


Thanks Paul. I've worked & updated your fault ticket.

 

belcebuu wrote:
Thanks @Gandalf I just reported the fault

Cheers, the fault has been reported through to our suppliers.

We'd expect an update within the next 48 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
psheraton
Grafter
Posts: 35
Thanks: 1
Registered: 11-03-2017

Re: Intermittent internet drops out / Completely Down

Ok I was kind of put off by the fact that they said if an Engineer comes out and finds no fault I would be charged.

So I decided to put up with it however the situation has not really changed my connect is slow and often drops out latency is a huge issue. 

I am not using the standard Plusnet Router I am using a BT Modem and a D Link Router will the engineer still support me?

 

I just don't want him to come out and just blame my router then charge me.. 

I have never had a good experience using BT's technology ADSL was never any good neither is Fibre they provide it would seem.  

notmyname
Rising Star
Posts: 76
Thanks: 18
Registered: 20-03-2016

Re: Intermittent internet drops out / Completely Down

 Virgin's true Fibre 

 

 

I'm intrigued.  I didn't know virgin offered this. 

psheraton
Grafter
Posts: 35
Thanks: 1
Registered: 11-03-2017

Re: Intermittent internet drops out / Completely Down

BT don't offer Fibre to the door Virgin do.

notmyname
Rising Star
Posts: 76
Thanks: 18
Registered: 20-03-2016

Re: Intermittent internet drops out / Completely Down

No they don't.
psheraton
Grafter
Posts: 35
Thanks: 1
Registered: 11-03-2017

Re: Intermittent internet drops out / Completely Down

Technically its coaxial from the pavement to the front door yes its better than BT which is only Fibre to the cabinet which is if your lucky a mile away then you have to make do with a copper network... 

Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: Intermittent internet drops out / Completely Down

My cabinet is only 175m away.

eta: 90% are within 1km going by the 2nd graph here.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy