Intermittent internet drops out / Completely Down

[#1]

Hello

So I am new to PlusNet I was on Virgin Media (which I must admit I never have any problems with Virgin's true Fibre service).

I only ever seem to have issues when using the BT backbone network funny that anyway I digress.

My Internet has been dropping out randomly (more noticeably at weekends) my router (TP Link Archer C9) as I refuse to use the one's ISP's hand out as it means I have to change my firewall settings every 12 months when I change providers.

It was working about an hour ago now there is an orange light on my router and when I log onto it I can see it is not getting assigned an IP address.

 I know the phone line works as I was going to phone customer services but its a 30min wait!

Can someone run some fault checks IM me for my account number or what ever you need. 

!!It is completely down at the moment I am using the 4G from my mobile!!

Please 

Thanks

Paul 

[#2]

Having random connection drops.

Yesterday around midnight I had several disconnections, this morning also the line is very unstable

[#3]

Please don't hijack my post please start your own one I am waiting for a reply from plusnet your issue maybe different

[#4]

I am just saying there is something wrong going on

[#5]

Yes I realise that however it's not helpful and plus you don't work for plusnet. 

[#6]

Hi Paul,

Your connection doesn't look too good.

My tests aren't identifying the cause of that. If you've tried the checks here I'd recommend reporting the fault to us here.

@belcebuu

Your connection looks similar.

My tests are detecting a possible fault on your connection. Mind spending a few minutes and report this to us at http://faults.plus.net please. Let us know once you've done that.

[#7]

Thanks will see what they say. 

[#8]

Thanks @Gandalf I just reported the fault

[#9]

---

@psheraton wrote:

Thanks will see what they say. 

---

Thanks Paul. I've worked & updated your fault ticket.

@belcebuu wrote:
Thanks @Gandalf I just reported the fault

Cheers, the fault has been reported through to our suppliers.

We'd expect an update within the next 48 hours.

[#10]

Ok I was kind of put off by the fact that they said if an Engineer comes out and finds no fault I would be charged.

So I decided to put up with it however the situation has not really changed my connect is slow and often drops out latency is a huge issue. 

I am not using the standard Plusnet Router I am using a BT Modem and a D Link Router will the engineer still support me?

I just don't want him to come out and just blame my router then charge me.. 

I have never had a good experience using BT's technology ADSL was never any good neither is Fibre they provide it would seem.  

[#11]

 Virgin's true Fibre 

I'm intrigued.  I didn't know virgin offered this. 

[#12]

BT don't offer Fibre to the door Virgin do.

[#13]

No they don't.

[#14]

Technically its coaxial from the pavement to the front door yes its better than BT which is only Fibre to the cabinet which is if your lucky a mile away then you have to make do with a copper network... 

[#15]

My cabinet is only 175m away.

eta: 90% are within 1km going by the 2nd graph here.