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Intermittent dropping of connection - 20-30 times a day!

Wim
Dabbler
Posts: 13
Registered: ‎08-07-2013

Intermittent dropping of connection - 20-30 times a day!

My VDSL connection has been incredibly flakey of late. It's been dropping for at least 20 or 30 times every day, making it impossible to stream anything.

 

I also use my connection to work from home, and it's been an utter pain in the backside.

 

 

Could you please have a look?

 

Thanks!

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 613
Thanks: 145
Fixes: 31
Registered: ‎26-03-2018

Re: Intermittent dropping of connection - 20-30 times a day!

Hi @Wim 

 

Apologies for this.

 

Whilst testing your services, we've found a potential line fault. I've raised this with our suppliers to investigate within the next 1-3 working days
 

Please take a look at this ticket  for further information regarding the fault itself. 

 

Thanks 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team