Intermittent drop outs and orange light on hub one
Hi @ashmatuk,
I'm sorry that your connection is dropping and the the new router hasn't resolved the problem.
I've tested your line but the test hasn't picked the cause of the issue up from here so we'll need to do some further investigation:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 52.8 Mbps | ||||
| Upstream Speed | 15.5 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Radio Frequency Ingress | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Cross Talk | Not Detected | ||||
| Estimated Line Length In Metres | 630.4 | ||||
| Upstream Rate Assessment | Good | ||||
| Downstream Rate Assessment | Low | ||||
| Interference Pattern | Regular Interference Observed on Week Days | ||||
| Service Impact | Retrains Observed | ||||
| Interference Duration Longest Occurrence | From 18:15 to 18:30 | ||||
| Interference Location | Customer Premise | ||||
| Interference Observed In Days | 7 | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off | ||||
| Time Stamp | 2019-02-19T10:30:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 44.3 Mbps | 52.7 Mbps | 45.2 Mbps |
| Up Stream Line Rate | 15.2 Mbps | 16.9 Mbps | 16.6 Mbps |
| Up Time | 647.0 Sec | 900.0 Sec | 899.0 Sec |
| Retrains | 0.0 | 3.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2019-03-04T09:47:42.754+00:00 | 2019-03-04T10:02:42.754+00:00 |
| Ingress Code Violation | 0 | 86 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 5 | 8 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
I'd recommend starting with basic checks here: http://goo.gl/p2tpvL If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the guide here for instructions on how to connect to the test socket.
Please let us know if the issue persists when you're connected to the test socket.
