Intermittent downtime
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Intermittent downtime
05-09-2019 12:24 PM
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Hi, my internet connections seems to momentarily drop for a few seconds. This happens 5 or 6 times a day. Is there a fault on my line?
Re: Intermittent downtime
05-09-2019 6:44 PM - edited 05-09-2019 6:45 PM
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Hi @deanrobertsuk,
I'm sorry that you've been experiencing connection drops. Testing your line has picked up a fault but has been unable to determine whether this lies internal or external to your property:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Fail | ||||
Test Outcome Code | GTC_FTTC_SERVICE_1625 | ||||
Description | Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report | ||||
Main Fault Location | CE | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 8.0 Mbps | ||||
Appointment Required | Y | ||||
Fault Report Advised | Y | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 959.9 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Home Wiring Problem | Not Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-08-23T18:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 39.9 Mbps | 39.9 Mbps | 39.9 Mbps |
Up Stream Line Rate | 7.9 Mbps | 8.8 Mbps | 8.1 Mbps |
Up Time | 252.0 Sec | 900.0 Sec | 897.1 Sec |
Retrains | 0.0 | 10.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-09-05T17:20:20Z | 2019-09-05T17:35:20Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
As this is the case, we'll need to do some troubleshooting to start ruling this out. I'd recommend starting with basic checks here. If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please let us know if the troubleshooting doesn't resolve the problem.
Re: Intermittent downtime
09-09-2019 8:01 PM
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Hi Emily, I tried this, but still had the same results. Can you arrange for an engineer?
Thanks,
Dean
Re: Intermittent downtime
10-09-2019 10:44 AM
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Hi @deanrobertsuk,
I'm sorry to hear that you're receiving similar results. Just to clarify, how long did you have the router set up within the test socket in the property? When you did, where you connecting via a Wi-Fi connection or via an Ethernet connection?
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