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Intermittent disconnects

Pnda183
Dabbler
Posts: 17
Thanks: 1
Registered: ‎25-10-2018

Re: Intermittent disconnects

Hi guys

Since the engineer visited, the number of drops is noticeably fewer (although, I've been at the office more often, so I don't actually know if that's the case throughout the day). However, it seems that the problem still exists. There was a drop this morning at 1:20am, another at 9am, and one just a few minutes ago (9:30pm).

Any suggestions on what to do next will be gratefully received!
Plusnet Help Team
Plusnet Help Team
Posts: 372
Thanks: 131
Fixes: 22
Registered: ‎06-08-2018

Re: Intermittent disconnects

Hi @Pnda183,

 

I've updated the ticket on your account. I think the next stage is to book another visit and once booked it's time to raise an escalation with BT Wholesale to try get this resolved. I suggest this because the lift and shift clearly hasn't fixed things.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team