Intermittent connection
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Intermittent connection
17-05-2018 6:46 PM
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Re: Intermittent connection
18-05-2018 9:20 PM
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Hi.
I have had the same issue for months and in the course of investigating plusnet appear to have reduced by broadband speed town to 5.8mbps also and can't increase it again. I am upgrading to fibre to see if this resolves the whole situation.
Are you ADSL or fibre?
Re: Intermittent connection
18-05-2018 9:22 PM
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Re: Intermittent connection
18-05-2018 9:25 PM
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I got on to them and three weeks later they gave me a discounted fibre package. Openreach have been twice and no line issues.
I am not sure what the issue is but drop outs seem frequent. I will follow your thread.
I hope you get a resolution
Re: Intermittent connection
22-05-2018 10:46 PM
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Re: Intermittent connection
22-05-2018 11:14 PM
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We have had this problem for over a month now. We've had 3 engineers out, who every time tell us they've sorted the problem only a couple of hours later the drop outs start again. We are currently getting 11mbps, last week we had 44mbps. Its clearly a huge problem at Plusnet that needs to be sorted, as this is not the service we are paying for. I have unlimited Fibre.
Re: Intermittent connection
23-05-2018 8:34 AM
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Re: Intermittent connection
24-05-2018 1:03 PM
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Hi there.
I'm sorry to hear you're experiencing connection problems.
Our tests aren't finding any issues and I'm glad that de-syncing 2.GHz has helped.
Let us know if you have any further issues.
@nosnibor73 I've replied to your thread over here.
@Creepy from what I can see your fibre order has completed but there's no active connection showing at the moment. Is your new router setup and plugged in?
Re: Intermittent connection
24-05-2018 1:17 PM
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Thanks raffertyj4, we tried your suggestion and unfortunately nothing had changed! We have engineer number 4 coming out at some point!
Re: Intermittent connection
16-06-2018 11:40 PM
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Hi,
I am also experiencing intermittent internet. Its been very bad the last few days, where it cuts out for just 10-60seconds constantly. Watching any tv like netflix is almost impossible.
I have moved the router, reset twice, the router is currently plugged into the master plug, and I have tried a different microfilter... any help appreciated?
Re: Intermittent connection
17-06-2018 8:34 AM
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Re: Intermittent connection
17-06-2018 10:31 AM
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Re: Intermittent connection
17-06-2018 11:17 AM
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I have logged on, but as I have a 2704n router I don’t think its configuration is split, so there is no option to turn off syncing to the 2.4ghz... I will have to log the fault
Re: Intermittent connection
17-06-2018 12:39 PM
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I ended up negotiating a fibre deal as the adsl issue could not be resolved.
No issues since
Re: Intermittent connection
17-06-2018 7:21 PM
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@Creepy good to know! Will keep it in mind if the current issue can't be fixed
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