Intermittent connection problems - Gateway ping fail
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Intermittent connection problems - Gateway ping fail
01-01-2018 4:15 PM
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I've been getting hanging sites for a couple of days. I tried changing the DNS to Google's but it made no difference.
Running diagnostic tests on my router shows a constant fail on Gateway ping which is unusual.
I have been using the supplied modem and attaching my Router Modem in Router mode, today I have restored my Router Modem to normal mode, both methods test Gateway ping fail regardless.
Is there a fault at the PlusNet end?
Speeds seem reasonable but a shaky connection doesn't cut the mustard.
If there is a fault your end, I'll stop trying to find one at my end and altering things. Please let me know either way.
Re: Intermittent connection problems - Gateway ping fail
01-01-2018 4:16 PM
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This is a screenshot of the results.
Re: Intermittent connection problems - Gateway ping fail
01-01-2018 4:21 PM
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The gateway not responding to ping is normal and not indicative of a fault.
Re: Intermittent connection problems - Gateway ping fail
01-01-2018 4:33 PM
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Thanks, however it has always passed on my Router before, which puzzles.
Something has changed seemingly. For many months any Ookla Speedtest found servers in the vicinity of Sheffield, going a bit further back I was apparently connected to Servers on the Southbank in London and a Speedtest linked to test servers in the London area, closest pings.
For the last week or so Milton Keynes and Coventry are popular test servers.
Seems odd.
Re: Intermittent connection problems - Gateway ping fail
01-01-2018 4:55 PM
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Just wait until Ookla thinks your local servers are in Southern California!!!
It's happened to me a couple of times though thankfully I already knew the answer as to why. PlusNet has a small number of IP addresses which link back to an American location in certain geo-location databases. My current IP address shows BT Global Services.
Your router may have re-booted at some point and you got re-connected to a different PlusNet gateway hence Ookla thinking your nearest servers are different.
Brian
Re: Intermittent connection problems - Gateway ping fail
01-01-2018 5:29 PM
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Thanks Brian, I guess I'm lucky then!
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