Intermittent connection dropouts - how to troubleshoot?
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Intermittent connection dropouts - how to troubleshoot?
22-10-2016 4:41 PM
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Been suffering from intermittent dropouts in my fibre connection for last week or so. Connection speed otherwise fine. What's the best way to go about troubleshooting this?
Thanks
Re: Intermittent connection dropouts - how to troubleshoot?
22-10-2016 6:36 PM
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Which kind of dropouts?
- Modem disconnecting from the outside world and reconnecting itself
- PC WiFi disconnecting from the modem
- Stutter / Lost frames when streaming
- Something else?
Re: Intermittent connection dropouts - how to troubleshoot?
24-10-2016 9:50 AM
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There's some troubleshooting guides here: http://www.plus.net/support/broadband/bbfaults/
We're not seeing many disconnections from here:
Re: Intermittent connection dropouts - how to troubleshoot?
25-10-2016 11:41 AM
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Sorry for slow reply. Everything seems set up right on router/with cables, but I've had the home phone disconnected for a while - is that likely to cause connection dropouts? Will try reconnecting it.
Otherwise is there any sort of log I can call up on the computer (Windows 10), that might show the problem?
Thanks
Re: Intermittent connection dropouts - how to troubleshoot?
31-10-2016 2:26 PM
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Still having problems with this. Am wondering if the problem is Windows 10 update/Technicolour TG582n as discussed here.
If so would like to know how to resolve.
Re: Intermittent connection dropouts - how to troubleshoot?
31-10-2016 9:24 PM - edited 01-11-2016 9:48 AM
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I'm having the same issue here. This started around last Monday (24th October). Really annoying when in-game, around every 30-60 seconds I get a horrible ping spike which rolls me back (packet loss?) and at the same time voice service lags out as well. Any clue how to fix this?
Re: Intermittent connection dropouts - how to troubleshoot?
01-11-2016 9:04 AM - edited 01-11-2016 9:09 AM
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Re: Intermittent connection dropouts - how to troubleshoot?
02-11-2016 7:59 PM - edited 02-11-2016 8:00 PM
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@Chris Any updates?
Re: Intermittent connection dropouts - how to troubleshoot?
03-11-2016 9:22 AM
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This has been pushed to your router.
Re: Intermittent connection dropouts - how to troubleshoot?
03-11-2016 4:11 PM
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Thank you - will report back if I get anymore dropouts - so far none, so am hoping problem is fixed, but haven't been on internet much today.
Re: Intermittent connection dropouts - how to troubleshoot?
03-11-2016 4:12 PM
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Re: Intermittent connection dropouts - how to troubleshoot?
03-11-2016 4:14 PM
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It's a bug that happens with certain versions of Windows and the Technicolor router. There's quite a bit of detail here https://community.plus.net/t5/Broadband/198-18-1-x-address-problems/td-p/1171169
Re: Intermittent connection dropouts - how to troubleshoot?
09-01-2017 7:34 PM
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