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Intermittent Connection

Martziniuk1
Newbie
Posts: 4
Registered: 27-09-2016

Intermittent Connection

We recently came to Plusnet from Talktalk. While the speed is now 37mbps as opposed to the 21mbps with Talktalk, the line seems unstable and connection keep dropping for maybe 40 seconds at a time. Can anyone help?
7 REPLIES
Community Veteran
Posts: 5,398
Thanks: 509
Fixes: 1
Registered: 21-03-2011

Re: Intermittent Connection

Phone customer support and have them run tests.

Now Zen, but a +Net residue.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Intermittent Connection

We're not seeing many disconnections on your line (1 in the last 7 days)

 

 The line is testing fine too.
 
How are you connecting, wired or wireless?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Martziniuk1
Newbie
Posts: 4
Registered: 27-09-2016

Re: Intermittent Connection

Plusnet found no errors. I turned the 5Ghz wifi option off in the hub and now it runs perfectly.
Anyone knows why using the 2.4Ghz and 5Ghz option should cause frequent pauses in data transfer?
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Intermittent Connection

I've seen this on Apple devices, rather than turn off the 5Ghz channel completely did you try unchecking the 'sync' box and splitting the wifi signals?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Martziniuk1
Newbie
Posts: 4
Registered: 27-09-2016

Re: Intermittent Connection

It is an Apple device I'm using. I've updated the settings with your suggestion and I'll see what happens. Thanks
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Intermittent Connection

Thanks for that, let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Martziniuk1
Newbie
Posts: 4
Registered: 27-09-2016

Re: Intermittent Connection

I tried the non sync option but i was still getting the pauses. Back on 2.4Ghz again with perfect connection.