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Intermittent Connection previously, Now no broadband

FIXED
Hooked
Posts: 8
Registered: ‎22-09-2019

Intermittent Connection previously, Now no broadband

Hello,
Have had sketchy broadband previously during the week going from blue light on hub to orange flashing, then to orange with red flashing broadband symbol. Seemed to be at same times, early morning and later at night, but would sort its self out typically. However been constant orange light with red flashing 'b' since Friday 20th.

Tried reset button, hard reset also tried entering broadband login details but just refreshes page and does nothing.

Currently plugged into test socket on NTE 5 socket.

Any help would be greatly appreciated!!
15 REPLIES 15
Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Intermittent Connection previously, Now no broadband

Hi @Mikeyp94,

 

Thanks for getting in touch.

 

I'm sorry that you have had broadband issues over the weekend, and appreciate you doing your checks whilst connected to the test socket.

 

I have run some tests via our supplier's systems, these point to an issue with the connection. We now need to progress this fault to our suppliers Openreach for further investigation.

 

Please can you respond via this ticket so that our Faults Team can take your query forward. Can you also let us know here once you have done so.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Hooked
Posts: 8
Registered: ‎22-09-2019

Re: Intermittent Connection previously, Now no broadband

Hi Lord,

Thanks for sending that through.

Responded on ticket.

Many thanks
Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Intermittent Connection previously, Now no broadband

Hi @Mikeyp94,

 

Thanks for getting back to us.

 

I've raised a fault to Openreach here and our Faults Team will be in touch in due course.

 

Let us know if you require any further assistance.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Hooked
Posts: 8
Registered: ‎22-09-2019

Re: Intermittent Connection previously, Now no broadband

Morning Lord,

 

Any update your end? Haven't had anything through the ticket, seems to have gone a bit quiet.

 

As of today, still the same problem of orange light and flashing red broadband symbol on hub, so still stuck with no internet Sad

 

Any information would be greatly appreciated.

 

Many thanks,

Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Intermittent Connection previously, Now no broadband

Hi @Mikeyp94, thank you for your patience.

 

I have update fault ticket. Please click here to view my response.

 

Let us know once you've replied back to the fault ticket so we can progress the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
Hooked
Posts: 8
Registered: ‎22-09-2019

Re: Intermittent Connection previously, Now no broadband

Hi @Beyhive 

 

thanks for your reply - The link to fault ticket isn't working, the connection keeps timing out

(tried on multiple browsers an on mobile)

 

Thanks,

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Intermittent Connection previously, Now no broadband

We're sorry to hear this @Mikeyp94.

 

Can you give the below one a go?

 

https://www.plus.net/wizard/?p=view_question&id=194377281

 

Let me know if you experience any further difficulties.

Hooked
Posts: 8
Registered: ‎22-09-2019

Re: Intermittent Connection previously, Now no broadband

Hi Owen,

Same problem in afraid

Thanks,
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Intermittent Connection previously, Now no broadband

Hi @Mikeyp94, thanks for getting back to me.

 

Would you be available for a quick call this evening?

 

We need to book an engineer with you and just need to take your availability, however, we're not able to take this via the forum due to our security processes.

 

We're in the office until 22:00 and so whenever is good for you is absolutely fine.

Hooked
Posts: 8
Registered: ‎22-09-2019

Re: Intermittent Connection previously, Now no broadband

Hi Owen,

Yeah that's fine, do I just call the regular number?

Thanks,
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Intermittent Connection previously, Now no broadband

Hi @Mikeyp94 ,

 

Sorry for any confusion, I'm happy to call you.

Hooked
Posts: 8
Registered: ‎22-09-2019

Re: Intermittent Connection previously, Now no broadband

@OskarPapa

Send you a private message with my mobile number

Thanks,
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Intermittent Connection previously, Now no broadband

Hi @Mikeyp94, thanks for that.

 

I've just tried calling - Unfortunately you're on the phone and so I've left a voicemail, I'll try again in an hour.

Hooked
Posts: 8
Registered: ‎22-09-2019

Re: Intermittent Connection previously, Now no broadband

Hi Owen,

Sorry about that free now.

Thanks,