Intermittent Broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Intermittent Broadband
Intermittent Broadband
02-07-2017 8:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I reported a fault with my broadband on 24th June, I was losing my connection intermittently but could reconnect using my hub manager. It was confirmed that there was a fault with my broadband connection and it was being looked into but since then I have had no further updates and this issue has been unresolved for over a week. My broadband is not connecting at all now and this has made it impossible for me to work from home. Anyone got any ideas as it seems that Plusnet aren't really that bothered. I have checked router and wiring on my end and no faults, even tried with another router and still same issue so it's not a router issue.
Re: Intermittent Broadband
02-07-2017 10:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
A warm welcome to the forums. First question is "Is your phone working properly / is there a dial tone?". Whilst you might not use the "phone" line it has to be working for broadband to function.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Intermittent Broadband
02-07-2017 2:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Intermittent Broadband