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Intermittent Broadband

CMillar
Newbie
Posts: 1
Registered: ‎02-07-2017

Intermittent Broadband

I reported a fault with my broadband on 24th June, I was losing my connection intermittently but could reconnect using my hub manager. It was confirmed that there was a fault with my broadband connection  and it was being looked into but since then I have had no further updates and this issue has been unresolved for over a week. My broadband is not connecting at all now and this has made it impossible for me to work from home. Anyone got any ideas as it seems that Plusnet aren't really that bothered. I have checked router and wiring on my end and no faults, even tried with another router and still same issue so it's not a router issue.

 

2 REPLIES
Superuser
Superuser
Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Intermittent Broadband

Hi,

A warm welcome to the forums.  First question is "Is your phone working properly / is there a dial tone?".  Whilst you might not use the "phone" line it has to be working for broadband to function.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.


 

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 230
Registered: ‎01-01-2012

Re: Intermittent Broadband

Sorry to hear you're having issues with your connection.

I can see a engineer is booked to go out and investigate further.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team