Intermittant red light on router

[#1]

Every so often when I am browsing I lose connection and red flashing light comes up on the router.

After a few minutes the blue light comes on and the connection is restored.

This never happened with my previous provider. Is there a problem with my PlusNet router?

[#2]

Hi @stefanjan,

I'm sorry to hear that your connection is dropping. I can see the drops on your connection log here:

However, testing your line isn't picking up the cause of this issue. For reference, today's test result is as follows:

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	29.6 Mbps
Upstream Speed	5.4 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	969.4
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed on Week Days
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From 08:45 to 09:00
Interference Location	Other
Interference Observed In Days	13
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-40M Downstream 3dB, Retransmission Low - 0.128M-10M Upstream, Retransmission Low
Time Stamp	2018-07-24T16:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	29.0 Mbps	35.5 Mbps	32.6 Mbps
Up Stream Line Rate	4.7 Mbps	5.6 Mbps	5.4 Mbps
Up Time	483.0 Sec	900.0 Sec	898.2 Sec
Retrains	0.0	4.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-08-06T15:10:03Z	2018-08-06T15:25:03Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Please can you run through our troubleshooting guides here. If the troubleshooting checks don't resolve the issue, please report it here and let us know when you've completed it - we'll then be able to investigate this further for you.

[#3]

The problem seemed to go away after your intervention but it has now become more frequent again.

I never had this issue with Talktalk.

It is not practical to attach the router to the main BT box as that is in the hall. My desktop PC is hardwired to the router which is on BT extension. A network cable also connects all the devices in our living room. 

Connecting the router to the main BT plug would require running new network cables all over the house which is not practical.

[#4]

Hi @stefanjan,

I have ran some checks on your line for you once again. The speed checks are looking fine, but I can once again see drops in your logs. Please can you confirm if you are still connected to the test socket for me please.

If you didn't do this before, you can find a guide on how to do this at https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242