Showing results for 
Search instead for 
Did you mean: 

Intermittant red light on router

Posts: 3
Registered: ‎10-05-2018

Intermittant red light on router

Every so often when I am browsing I lose connection and red flashing light comes up on the router.

After a few minutes the blue light comes on and the connection is restored.

This never happened with my previous provider. Is there a problem with my PlusNet router?



Plusnet Help Team
Plusnet Help Team
Posts: 670
Thanks: 170
Fixes: 44
Registered: ‎26-03-2018

Re: Intermittant red light on router

Hi @stefanjan,


I'm sorry to hear that your connection is dropping. I can see the drops on your connection log here:


However, testing your line isn't picking up the cause of this issue. For reference, today's test result is as follows:


GEA Test Detail
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 29.6 Mbps
Upstream Speed 5.4 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 969.4
Upstream Rate Assessment Low
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed on Week Days
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 08:45 to 09:00
Interference Location Other
Interference Observed In Days 13
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream 3dB, Retransmission Low - 0.128M-10M Upstream, Retransmission Low
Time Stamp 2018-07-24T16:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 29.0 Mbps 35.5 Mbps 32.6 Mbps
Up Stream Line Rate 4.7 Mbps 5.6 Mbps 5.4 Mbps
Up Time 483.0 Sec 900.0 Sec 898.2 Sec
Retrains 0.0 4.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-08-06T15:10:03Z 2018-08-06T15:25:03Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

Please can you run through our troubleshooting guides here. If the troubleshooting checks don't resolve the issue, please report it here and let us know when you've completed it - we'll then be able to investigate this further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Posts: 3
Registered: ‎10-05-2018

Re: Intermittant red light on router

The problem seemed to go away after your intervention but it has now become more frequent again.


I never had this issue with Talktalk.


It is not practical to attach the router to the main BT box as that is in the hall. My desktop PC is hardwired to the router which is on BT extension. A network cable also connects all the devices in our living room. 


Connecting the router to the main BT plug would require running new network cables all over the house which is not practical.

Plusnet Help Team
Plusnet Help Team
Posts: 325
Thanks: 48
Fixes: 13
Registered: ‎23-11-2017

Re: Intermittant red light on router

Hi @stefanjan,


I have ran some checks on your line for you once again. The speed checks are looking fine, but I can once again see drops in your logs. Please can you confirm if you are still connected to the test socket for me please.


If you didn't do this before, you can find a guide on how to do this at

 Dean R
 Plusnet Staff