cancel
Showing results for 
Search instead for 
Did you mean: 

Interleaved - New customer

Bp1000
Grafter
Posts: 29
Thanks: 2
Registered: ‎19-11-2018

Interleaved - New customer

Just joined today and noticed i'm interleaved. Is this normal for DLM resets? 

 

I have moved from Infinity 1 to PN Extra so a different product but i expected to be on FP immediately. 

 

My line is rock solid on BT with FP enabled. Max sync was 57Mbps, Actual was 55Mbps. 

 

Now max is 63Mbps and actual is 51Mbps with interleaving on. 

 

Also does anyone know how much the max rate will drop if it goes to FP. I'm trying to judge what my sync will be once everything is settled down. Just surprised to be interleaved. 

 

Modem dropped at 4am and had authentication errors until 1pm but was synced and have had no disconnects so don't think DLM has reacted negatively. 

8 REPLIES 8
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Interleaved - New customer

Thanks for getting in touch.

Our checks are actually showing that your current profile is "0.128M-55M Downstream 6dB, Error Protection Off - 0.128M-10M Upstream, Error Protection Off" which doesn't match up with what your seeing.

There's another system we can use but that won't work until tomorrow due to your transfer only completing today

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bp1000
Grafter
Posts: 29
Thanks: 2
Registered: ‎19-11-2018

Re: Interleaved - New customer

Thank you for checking this

 

That is quite strange. I wonder why my actual sync is so much lower than my max rate, and also lower than BT Infinity 1. 

 

Maybe it needs to resync, but i will let DLM do that i guess. 

Bp1000
Grafter
Posts: 29
Thanks: 2
Registered: ‎19-11-2018

Re: Interleaved - New customer

P.S. my pings are 20ms which would indicate being interleaved. 

RealAleMadrid
Aspiring Hero
Posts: 2,713
Thanks: 1,395
Fixes: 59
Registered: ‎07-07-2009

Re: Interleaved - New customer

@MatthewWheeler   The profile you are seeing is the old BT 55/10, your tests always seem to show out of date profile speeds. I have pointed this out many times but it falls on deaf ears.Sad

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Interleaved - New customer

I'm afraid I still can't see the profile information but I am monitoring this for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bp1000
Grafter
Posts: 29
Thanks: 2
Registered: ‎19-11-2018

Re: Interleaved - New customer

Ok thank you 

 

 

Holding rock solid. 

Upstream Downstream
Current Rate (Kbps) 15042 51963
Max Rate (Kbps) 16372 63345
SNR Margin (dB) 7.1 6.4
Line Attenuation (dB) 29.7 13.3
Errors (Pkts) 0 0

 

some fluctuation 

 

Upstream Downstream
Current Rate (Kbps) 15042 51963
Max Rate (Kbps) 15316 63081
SNR Margin (dB) 6.2 6.3
Line Attenuation (dB) 29.7 13.3
Errors (Pkts) 0

0

 

vs

 

BT
Current Rate (Kbps) 9995 54998
Max Rate (Kbps) 15321 56475
SNR Margin (dB) 9.4 6.5
Line Attenuation (dB) 29.8 13.3

 

There is virtually no change in SNR at any time of the day, even evening. No errors logged. Seems like a very stable line. 

 

Pings

PING google.co.uk (216.58.206.67): 56 data bytes

64 bytes from 216.58.206.67: icmp_seq=0 ttl=54 time=20.026 ms

64 bytes from 216.58.206.67: icmp_seq=1 ttl=54 time=19.907 ms

64 bytes from 216.58.206.67: icmp_seq=2 ttl=54 time=20.093 ms

64 bytes from 216.58.206.67: icmp_seq=3 ttl=54 time=20.015 ms

 

Hopefully DLM will see its stable and take off interleaved and increase the sync. 

 

 

Bp1000
Grafter
Posts: 29
Thanks: 2
Registered: ‎19-11-2018

Re: Interleaved - New customer

Anyone from PN Support able to shed any more light on wether i'm interleaved / my stats. 

 

Its been a week since i switched, where DLM seems to have reset my line and applied interleaving straight away. 

 

 

I've had no resyncs since it switched over from BT to PN. And i haven't rebooted the modem. No errors (Pkts) either and line noise is solid with no fluctuation. 

 

So just wondering when it will be switched to fast path and i get some speed back. 

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Interleaved - New customer

Hi @Bp1000, while I'm a little concerned about the current sync rate being lower than the estimates for your connection, I think it would be best to monitor for at least another week before progressing to a fault report due to how recently the services switched over to us, and this may lead to an Openreach engineer putting this down to the line being in some sort of training period.

 

If you are still experiencing the same speed issues after another week, I'd recommend reporting this over at https://faults.plus.net

If you could let us know if/when you've done this, we'll get the ticket picked up and progressed with our suppliers.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet