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Installation day
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- Re: Installation day
Installation day
08-04-2015 5:36 PM
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Hi, I will be having plusnet fibre installed next week, hopefully. I'll be changing from BT infinity fibre. The question I have is about the actual process. I already have an openreach modem installed, so why do they need to come in and swap it over? Also, will I need to leave my computer 'unlocked' so they can access the router and set it all up? I wont be in but somebody else will be. Thanks
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Re: Installation day
08-04-2015 5:38 PM
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If this is just a migration, then don't expect an engineer to turn up as the migration is done remotely. Unfortunately, Plusnet have not been good at communicating this...
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Re: Installation day
08-04-2015 5:40 PM
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I presume it is just a migration, I've sent Plusnet the MAC code.
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Re: Installation day
08-04-2015 5:43 PM
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Basically, Openreach will not turn up for a migration. If an end user does not have a modem, then Plusnet have to first wait for the migration to complete and then book it as a fault so an engineer can come out and provide a modem.
In your case, there should be a brief outage and then the service will work again (hopefully with Plusnet). The only change you should need to make is obviously the change the login details on your router. Have you received a Plusnet router?
In your case, there should be a brief outage and then the service will work again (hopefully with Plusnet). The only change you should need to make is obviously the change the login details on your router. Have you received a Plusnet router?
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Re: Installation day
08-04-2015 5:59 PM
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Ok, thanks for your help, saved a wasted day off!
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Re: Installation day
09-04-2015 9:02 AM
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Re: Installation day
15-04-2015 5:33 PM
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Went live yesterday, although it should have been today, good job I was (just) out of contract with BT. I still received a message saying an engineer will be visiting right up until yesterday.
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Re: Installation day
16-04-2015 12:17 PM
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Hi elevonic,
Glad to see the migration has completed successfully and your connection is working well. Sorry about the text message, as Matthew said this is something we're aware of and it should be resolved when the new ordering system is implemented
Glad to see the migration has completed successfully and your connection is working well. Sorry about the text message, as Matthew said this is something we're aware of and it should be resolved when the new ordering system is implemented
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