Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Installation date change?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Installation date change?
Installation date change?
02-03-2015 9:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Team,
I signed up for plusnet 38mb. It gave me an installation date of the 24th March.
Any chance to get a sooner date. I need internet daily for business reasons.
Appreciate if you can help.
I signed up for plusnet 38mb. It gave me an installation date of the 24th March.
Any chance to get a sooner date. I need internet daily for business reasons.
Appreciate if you can help.
Message 1 of 7
(1,626 Views)
6 REPLIES 6
Re: Installation date change?
02-03-2015 10:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I signed up on the 24Th Feb for Plusnet fibre and OR are coming 10Th March, I thought that a long time but seems better than you.
Is it OR that do not come sooner?
If that the case would it not be better for Plusnet to issue routers that do not need a OR engineer to provide a BT modem?
My present ISP Sky gave me a one unit router to plug into the BT/OR master socket directly.
Is it OR that do not come sooner?
If that the case would it not be better for Plusnet to issue routers that do not need a OR engineer to provide a BT modem?
My present ISP Sky gave me a one unit router to plug into the BT/OR master socket directly.
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Message 2 of 7
(1,250 Views)
Re: Installation date change?
02-03-2015 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It wouldn't help as the engineer still needs to connect you to the cab
Message 3 of 7
(1,250 Views)
Re: Installation date change?
02-03-2015 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But I'm already on fibre, so that would not occur.
If the OP was adsl would the same engineer do both the cabinet connection and modem fitting at one time?
If the OP was adsl would the same engineer do both the cabinet connection and modem fitting at one time?
http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Message 4 of 7
(1,250 Views)
Re: Installation date change?
02-03-2015 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I wasn't expecting it to take that long. Any Plusnet employee here that can help?.
If I didn't need this for my job I wouldn't care. But almost 3 weeks without internet is not good.
Thank you.
If I didn't need this for my job I wouldn't care. But almost 3 weeks without internet is not good.
Thank you.
Message 5 of 7
(1,250 Views)
Re: Installation date change?
02-03-2015 1:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We should be able to get things done quicker.
I'm just looking into this for you and I'll come back to you as soon as I know more
[edit]
We've been able to place a order to reactivate the stopped line in the property which will complete tomorrow. Once that's been done we will place the order for fibre.
I'm just looking into this for you and I'll come back to you as soon as I know more
[edit]
We've been able to place a order to reactivate the stopped line in the property which will complete tomorrow. Once that's been done we will place the order for fibre.
Message 6 of 7
(1,250 Views)
Re: Installation date change?
03-03-2015 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Phone is now activated (email from Plusnet confirmed this).
Please let me know if you have any update on the installation date.
Really appreciate your help.
Please let me know if you have any update on the installation date.
Really appreciate your help.
Message 7 of 7
(1,250 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Installation date change?