Install time
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Install time
04-01-2015 1:08 PM
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On their web site it says broadband can be installed in a week.....
Re: Install time
04-01-2015 8:27 PM
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Re: Install time
05-01-2015 9:51 AM
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Re: Install time
05-01-2015 1:54 PM
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Re: Install time
05-01-2015 1:55 PM
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Re: Install time
05-01-2015 2:48 PM
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I told 2 family members (both live my my villiage, 1 lives on my road, the other 3 streets away) during Christmas and new year that we could have fibre both are with BT, they called BT and are getting it installed today.
Re: Install time
05-01-2015 2:54 PM
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Re: Install time
05-01-2015 3:05 PM
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Quote from: daskinner I think BT prioritise there customers over the competition. I ordered fibre before Christmas as was told the 8th Jan.
I told 2 family members (both live my my villiage, 1 lives on my road, the other 3 streets away) during Christmas and new year that we could have fibre both are with BT, they called BT and are getting it installed today.
BT don't require a home visit, whereas plusnet does.
however, if they called BT today (which is what your post suggests) then they are NOT getting it installed today. the BT router would still have to be posted out to them.
Re: Install time
05-01-2015 3:33 PM
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Quote from: chenks76
Quote from: daskinner I think BT prioritise there customers over the competition. I ordered fibre before Christmas as was told the 8th Jan.
I told 2 family members (both live my my villiage, 1 lives on my road, the other 3 streets away) during Christmas and new year that we could have fibre both are with BT, they called BT and are getting it installed today.
BT don't require a home visit, whereas plusnet does.
however, if they called BT today (which is what your post suggests) then they are NOT getting it installed today. the BT router would still have to be posted out to them.
Nope! they called between christmas and new year and the BT engineer was due to do the install this morning.
Re: Install time
05-01-2015 3:47 PM
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plusnet is not a self-install product, and as such required and engineer to visit the home.
ofcom rules state that Openreach cannot give priority to any ISP be that BT or anyone else.
Re: Install time
05-01-2015 3:59 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Install time
05-01-2015 4:07 PM
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they might have had an engineer already working in the area doing exchange/cab work.
they might have had appointment cancellations
they might have had people booked off on holiday but then changed plans that meant more engineers were available.
many numerous reasons.
but, of course, everyone always jumps to the conspiracy reason and that it might be nasty old BT sitting in darkened rooms plotting to annoy you.
Re: Install time
05-01-2015 4:14 PM
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Quote from: chenks76 as i said, BT don't require and engineer to visit the home as there's is a self-install product.
plusnet is not a self-install product, and as such required and engineer to visit the home.
ofcom rules state that Openreach cannot give priority to any ISP be that BT or anyone else.
Hmm thats very odd as the engineer was IN his house for around 30 mins..
Re: Install time
05-01-2015 4:27 PM
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drinking tea and eating biscuits?
Re: Install time
05-01-2015 4:32 PM
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Quote from: chenks76 what was in the house for?
drinking tea and eating biscuits?
Really?
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