Infrastructure issue (cable fill) but Openreach won't fix it - thoughts welcome

[#1]

Hi @DS Because your line hasn't dropped the connection, the Data rate: 6.21 Mbps / 37.49 Mbps should stay the same, the max data rate will alter every time you refresh the technical log page on the router! Also note that the BT hub will auto reboot after 14 days, so in a few days time when it does you will know why!

[#2]

See - https://community.plus.net/t5/My-Router/Warm-Reset/m-p/1581654

[#3]

Thanks @feeps I was kinda pointing out that even though Plusnet manually nudged my connection nothing changed!! Also yes I'm aware it reboots every 2 weeks (but thanks for that too). I have read on here somewhere that a BTBH6 had an update and apparently the 2 week reboot has now stopped, so hoping this news is correct and also can't wait for it to be sent to my residential H6.

[#4]

@DS.... That would be nice. My business hub 6, has just had a firmware update on the 19th April, so I am on around 6 days uptime on a rock solid 55/10 profile.

[#5]

I too am thinking of going for a bizz one, more so for the ability to tweak the DNS.

Let us know of you get more than 12 14 days!

edit. Doh I meant 14, silly me

[#6]

So do I..... Dns was the reason I got the business hub. £20 from a well known auction site....... Brand new and sealed.

Firmware version: SG4B1B0092B4
Firmware updated: 19-Apr-2019

[#7]

For reference:

Firmware version: SG4B1000B540
Firmware updated: 02-Mar-2019

Data rate: 6.21 Mbps / 37.49 Mbps
Maximum data rate: 6213 / 36814
Noise margin: 5.7 dB / 2.5 dB

Network uptime: 9 Days, 11 Hours 1 Minutes
System uptime: 9 Days, 11 Hours 35 Minutes

I've had no drops in the connection, nor any other known issues

(then should I get a BH6, I might put this one upstairs as a new slave router;))

[#8]

Data rate: 6.21 Mbps / 37.49 Mbps
Maximum data rate: 6213 / 36672
Noise margin: 5.7 dB / 2.4 dB

Network uptime: 11 Days, 9 Hours 33 Minutes
System uptime: 11 Days, 10 Hours 11 Minutes

It's still holding on to a <3.0dB SNR

If it gets to 15 days, I may drop back to the H1 to see what the line is doing (can run routerstats on the H1)

[#9]

Data rate: 6.21 Mbps / 37.49 Mbps
Maximum data rate: 6206 / 37812
Noise margin: 5.5 dB / 3 dB

Network uptime: 13 Days, 1 Hours 36 Minutes
System uptime: 13 Days, 2 Hours 14 Minutes

Not looking too bad.

Guess the H6 might do a warm restart tomorrow, then if I feel like it, I may put the H1 back online as a comparison

(and run routerstats on it to see if the noise margin is better, though it still looks erratic)

[#10]

Not restart as yet....

Data rate: 6.21 Mbps / 37.49 Mbps
Maximum data rate: 6213 / 37774
Noise margin: 5.6 dB / 3 dB

Network uptime: 14 Days, 4 Hours 29 Minutes
System uptime: 14 Days, 5 Hours 7 Minutes

So, is it the better router, or can the Hub One now cope....?

[#11]

Ok... So the h6 never actually restarted

Data rate: 6.21 Mbps / 37.49 Mbps
Maximum data rate: 6160 / 36695
Noise margin: 5.3 dB / 2.4 dB

Network uptime: 15 Days, 10 Hours 33 Minutes
System uptime: 15 Days, 11 Hours 10 Minutes

There were some events that would have been around the 14 days uptime

13:27:13, 01 May. ppp1:TR69 ConnectionRequest Failed
13:27:12, 01 May. ppp1:TR69 ConnectionRequest: processing request from ACS
--
11:25:17, 01 May.ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
11:25:16, 01 May. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
11:25:16, 01 May. ppp1:TR69 receiving InformResponse message
11:25:15, 01 May. ppp1:TR69 event found : 4 VALUE CHANGE
11:25:15, 01 May. ppp1:TR69 event found : 2 PERIODIC
11:25:14, 01 May. ppp1:TR69 sending Inform message
11:25:12, 01 May. ppp1:TR69 event found : 4 VALUE CHANGE
11:25:12, 01 May. ppp1:TR69 event found : 2 PERIODIC
11:25:11, 01 May. ppp1:TR69 sending Inform message
11:25:09, 01 May. ppp1:TR69 creating new session with ACS
--
06:39:06, 01 May. ppp1:TR69 ConnectionRequest Failed
06:39:06, 01 May. ppp1:TR69 ConnectionRequest: processing request from ACS
--
04:52:33, 01 May. ppp1:TR69 ConnectionRequest Failed
04:52:33, 01 May. ppp1:TR69 ConnectionRequest: processing request from ACS
--
04:38:59, 01 May. ppp1:TR69 ConnectionRequest Failed
04:38:59, 01 May. ppp1:TR69 ConnectionRequest: processing request from ACS

(fwiw, the value change used to drop the connection, since the removal of the blue beans it maintains the connection)

But the SNR is still erratic (can't monitor atm) from around 2.2dB to 3dB (that I've seen) although gaming (inc Discord) and streaming are fine afaik.
And a GEA test from 17 April wasn't showing any issues (voice line test was not run).
Though a GEA test today came back with interference daily from 12:30 to 07:00 at my end...?
For anyone interested, the GEA continues to show high retransmission, but its stated that it usually comes off with time
btw, thanks BD for the ticket;)

Is it possible for PN to get OR/BT to 'up' the dsl checker info now?
(or do I have more chance of swimming on the moon?)

[#12]

Hi @DS

I have gone ahead and raised a Tag Query to our suppliers to look into updating the estimates for your line. I have updated the ticket on your account and we will be back in touch with an update in the next 72 working hours.

Feel free to get back in touch for further queries.

[#13]

Thanks @Beyhive

fwiw, the router looks like it's going to maintain a connection for 16 days!!

DSL uptime: 15 Days, 23 Hours 47 Minutes 50 Seconds
Data rate: 6.21 Mbps / 37.49 Mbps
Maximum data rate: 6213 / 37778
Noise margin: 5.6 dB / 3 dB

(I might buy it a birthday cake)

[#14]

For anyone who's interested....

Data rate: 6.21 Mbps / 37.49 Mbps
Maximum data rate: 6213 / 36990
Noise margin: 5.6 dB / 2.6 dB

Network uptime: 18 Days, 9 Hours 18 Minutes
System uptime: 18 Days, 9 Hours 55 Minutes

Download Speed (Mbps): 35.52
Upload Speed (Mbps) : 4.98
Ping Latency (ms): 72

(above over wifi)

[#15]

Well my bt business hub 6 rebooted after the requisite 14 days on the dot, so the business firmware must be different to the consumer one😕