Incredibly Slow Loading Webpages Recently
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Incredibly Slow Loading Webpages Recently
Incredibly Slow Loading Webpages Recently
06-09-2016 8:30 PM - edited 06-09-2016 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
In the last two weeks I have noticed long loading webpages, whether these are flash heavy or as simple as www.google.co.uk they take ages to load and sometimes just sit at a blank page.
I initially had problems a couiple of months back with the IP Routing issue where I was given a strange IP starting 149 which was not even coming up as Plusnet but rather BT. I did a powercycle on my router, left it 30 seconds and now I am back on my 51 - Plusnet IP Range. After this things were fine until recently when loading webpages has gotten slower & slower.
I have have ran several speed tests via different sites and some come back at 70+ Mbps whereas others will be less than 1Mbps. Currently I am getting 70+ but still webpages are very slow to load.
I have done the usual, delete cookies/cache from the browser and I actively run ccleaner every day and to be safe ran a full virus scan with no results found. I believe this is not a local issue and I suspect either the router is at fault or the line or there is congestion?
I would appreciate if someone from Plusnet could take a look at my account and let me know if there are any alarm bells ringing, as usually I cannot fault the service.
PS I am connected wired straight to the router less than 1m away and I have noticed the wirless will drop atleast twice a week on my other devices (can see the wireless but fails to hold a connection and the signal goes from 5 bars to 1) which leads me to believe there could be a router fault. Again, a quick power cycle resolves this fault.
I have just ran a BT Wholesale speed test and the results are:
Download Speed: 17.79Mbps
Upload Speed: 15.89Mbps
Ping: 318.00
Thanks
Re: Incredibly Slow Loading Webpages Recently
06-09-2016 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
is it all day ? or just certain times
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Incredibly Slow Loading Webpages Recently
06-09-2016 10:29 PM - edited 06-09-2016 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Incredibly Slow Loading Webpages Recently
06-09-2016 10:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know if your aware but there is planned maintenance that they say can cause nation wide disruption .. http://www.plus.net/supportpages.html?a=2&support_action=maintenance&ispservice_id=adsldial
Re: Incredibly Slow Loading Webpages Recently
06-09-2016 10:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 6:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://usertools.plus.net/@gateway/ what does it say here ?
if you are on the new network , they are having major problems we can tell which you are on by the gateway
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That link is dead "404 not found"
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Try this http://usertools.plus.net/@gateway/
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 10:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Beat me to the post @pittdj70 . There are a couple of gash characters after the trailing / in the earlier URL
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been getting the same issue webpages slow to load been ongoing for a couple of weeks im on the 195 IP Range but not sure if im on the new network.
You are currently connected to gateway ptw-ag01.
This is located in Telehouse West.
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Now get
Which gateway
Sorry, the tool failed to identify your gateway; this does not mean that anything is wrong with your connection.
Posting the following information as a reply to the Gateway Checker Issues topic in the Community forums will help us to diagnose the problem.
- core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 4.878 ms
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm getting this "
You are currently connected to gateway pcl-ag06.
This is located in City Lifeline House." unfortunately I don't know what it means ...
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 6:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are currently connected to gateway psb-ir01.
This is located in Southbank Point of Presence.
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 6:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That is the new network. (all new network gateways have the letters "-IR" in the middle of the name)
You might like to look at this thread https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/m-p/1354749#U135... as you may have the same issue.
Re: Incredibly Slow Loading Webpages Recently
07-09-2016 9:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am also having this problem for the past couple of weeks ... terribly slow browsing at times but streaming Netflix is fine.
Gateway checker says :-
You are currently connected to gateway ptn-bng01.
This is located in Telehouse North.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Incredibly Slow Loading Webpages Recently