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Increased upload speed but unchanged download speed after fibre upgrade

FIXED
glocal
Grafter
Posts: 86
Thanks: 2
Registered: 11-09-2007

Increased upload speed but unchanged download speed after fibre upgrade

My upgrade to fibre was supposed to take place yesterday (11 April). Indeed, by broadband was disconnected, I swapped routers, and I was back online. But only my upload speed changed. Indeed, I received an email saying my upload speed was increased to 2Mb/s. I never received the usual SMS or an email about my download speed, which remains 5Mb/s. I also disconnected and re-connected after 15 minutes just in case that forced a re-negotiation. I don't mind the delay but I am wondering if it's just that someone forgot to flick a switch or something.

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Increased upload speed but unchanged download speed after fibre upgrade

I'm taking a look now and will post back shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Increased upload speed but unchanged download speed after fibre upgrade

Fix

The speed profile hadn't updated on our side, I've fixed that for you now so if you can try a disconnect/reconnect and let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
glocal
Grafter
Posts: 86
Thanks: 2
Registered: 11-09-2007

Re: Increased upload speed but unchanged download speed after fibre upgrade

Working fine now. Thanks.