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Incorrect profile setting

MARViN2003
Hooked
Posts: 6
Fixes: 1
Registered: 05-05-2016

Incorrect profile setting

Hello,

 

I think I may be on an incorrect profile, I have unlimited fibre extra, so I am expecting to be on an 80Mbps profile, but when I run the diagnostics check it shows as a 56Mbps profile.

 Download speedachieved during the test was - 54.5 Mbps
 For your connection, the acceptable range of speedsis 39.33 Mbps-56.19 Mbps .
 Additional Information:
 IP Profile for your line is - 56.19 Mbps

Upload speed achieved during the test was - 7.77Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

 

Thanks in advance

5 REPLIES
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Incorrect profile setting

The fact that the downstream is over 55 and the upstream is 20 confirms you are on the correct provision - 80/20. Factors such as the distance to the cabinet are limiting the sync speed. The downstream IP Profile is set just below the sync speed.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 4,122
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Incorrect profile setting

Hi @MARViN2003 unfortunately it looks like this is simply down to the capability of the line, judging from the estimates:

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 55 40 13.9 9 -- Available -- --

 

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Incorrect profile setting

Wow! Speed above the top estimate - your line is actually doing great!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Browni
Seasoned Champion
Posts: 1,950
Thanks: 632
Fixes: 42
Registered: 02-03-2016

Re: Incorrect profile setting

And the upload is lower than the bottom estimate...

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
MARViN2003
Hooked
Posts: 6
Fixes: 1
Registered: 05-05-2016

Re: Incorrect profile setting

Thanks for the replies.  Glad it seems to be set right and it's just probably the distance to the cab.

 

It seems to have settled around that speed now, although I did do a speedtest last week and it was only downloadig at 5Mb/s.