Incorrect Profile

[#1]

Afternoon all,
Posting on behalf of a friend of mine who I think just needs a profile change, he's for some reason on an ADSL one - ticket is #117599960 if someone could have a quick look please!
Thanks in advance

[#2]

The profile seems correct.
0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
I can see we've referred them to go through the troubleshooter and raise a fault if there is any concern over the speeds.

[#3]

Hi Harry, thanks for the reply.
The PN profile is fine, but the BT IP profile is on "ADSL35000" (according to your agent on live chat) which doesn't sound right for a fibre connection. He's also maxing out at around 33Meg which can't be a coincidence...
When I try and find his IP profile it comes back there's no BRAS profile.