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Incorrect Profile

GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Incorrect Profile

Afternoon all,
Posting on behalf of a friend of mine who I think just needs a profile change, he's for some reason on an ADSL one - ticket is #117599960 if someone could have a quick look please!
Thanks in advance
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,086
Thanks: 789
Fixes: 171
Registered: 25-03-2015

Re: Incorrect Profile

The profile seems correct.
0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
I can see we've referred them to go through the troubleshooter and raise a fault if there is any concern over the speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: Incorrect Profile

Hi Harry, thanks for the reply.
The PN profile is fine, but the BT IP profile is on "ADSL35000" (according to your agent on live chat) which doesn't sound right for a fibre connection. He's also maxing out at around 33Meg which can't be a coincidence...
When I try and find his IP profile it comes back there's no BRAS profile.