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Incorrect Profile 60/20 instead of 80/20

Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: 02-06-2015

Incorrect Profile 60/20 instead of 80/20

Looking at the latest update to my speed issues, my profile is still 60/20 and I should be 80/20.

The inconsistent speed issue seems resolved, but one of your technicians noticed I was on the wrong profile.

Is this still being investigated or can someone correct my profile.

 

Looking at the BT Openreach report for my line it should be more than capable of a good 75Mbps (which is what I used to get) so all I need is for the profile to be corrected thanks Smiley

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 7,679
Thanks: 2,257
Fixes: 382
Registered: 21-04-2017

Re: Incorrect Profile 60/20 instead of 80/20

Thanks for the update.

Your line is now testing on an open profile which means it's not banded:

Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off

 

I've adjusted the speed profile on your account now to match this.

If you reboot your router you should see improved speeds. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team