Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Incorrect Line Speed Showing in Member Centre
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Incorrect Line Speed Showing in Member Centre
Incorrect Line Speed Showing in Member Centre
25-03-2015 11:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I'm on FTTC, and have noticed that the line speed you have me set to, does not match the sync speed on my router.
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
20.7 Mb
But my Router shows:
Bearer: 0, Upstream rate = 4582 Kbps, Downstream rate = 25000 Kbps
As my sync did improve a few weeks back, I assume your system hasn't picked up this change? (Although surely it should refresh the info on a regular basis as the line speed is dynamic).
I'm on FTTC, and have noticed that the line speed you have me set to, does not match the sync speed on my router.
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
20.7 Mb
But my Router shows:
Bearer: 0, Upstream rate = 4582 Kbps, Downstream rate = 25000 Kbps
As my sync did improve a few weeks back, I assume your system hasn't picked up this change? (Although surely it should refresh the info on a regular basis as the line speed is dynamic).
Message 1 of 6
(1,081 Views)
5 REPLIES 5
Re: Incorrect Line Speed Showing in Member Centre
25-03-2015 11:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet rely on a 'delta report' from BT to tell them if your IP profile changes, sometimes this gets 'missed' for some reason (I don't think that happens too often nowadays), hopefully a staff member will pick this up and adjust it manually (probably in the morning now).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 2 of 6
(729 Views)
Re: Incorrect Line Speed Showing in Member Centre
26-03-2015 3:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It looks like the delta report mentioned by w23 kicked in and updated the profile last night. Are you able to confirm?
Matty
It looks like the delta report mentioned by w23 kicked in and updated the profile last night. Are you able to confirm?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 3 of 6
(729 Views)
Re: Incorrect Line Speed Showing in Member Centre
26-03-2015 3:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I still have
Phone exchange:
RUGBY
Estimated line speed:
2.0Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-03-03 21:45:12
Current line speed:
64.8 Mb
My current line speed should be IRO 75 MB as am 300 ft from the cab
Phone exchange:
RUGBY
Estimated line speed:
2.0Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-03-03 21:45:12
Current line speed:
64.8 Mb
My current line speed should be IRO 75 MB as am 300 ft from the cab
Message 4 of 6
(729 Views)
Re: Incorrect Line Speed Showing in Member Centre
26-03-2015 4:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 5 of 6
(729 Views)
Re: Incorrect Line Speed Showing in Member Centre
27-03-2015 10:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: MattyC Hi there,
It looks like the delta report mentioned by w23 kicked in and updated the profile last night. Are you able to confirm?
Matty
Thankyou - I'm now seeing the increased throughput.
Message 6 of 6
(729 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Incorrect Line Speed Showing in Member Centre