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Incorrect IP Profile from PN

Posts: 3,050
Thanks: 146
Fixes: 8
Registered: ‎01-06-2010

Incorrect IP Profile from PN

Can PN staff please match my BT IP Profile at 76.4 Mb as it still capped at PN end at 72.6 Mb


IP Profile for your line is - 76.45 Mbps but PN still capped profile on my line at 72.6 Mbps at their end with throughput speed of 70.56Mbps (from BTw speedtester)


My router stats are


Downstream Upstream
Line attenuation (dB): 11.8 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 79069 19999
SNR margin (dB): 6.4 15.1
Power (dBm): 12.4 0.4
Interleave depth: 8 1
INP: 48.00 0
G.INP: Enabled Not enabled


BTw speedtest.jpgBTw speedtest for IP Profile

Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: Incorrect IP Profile from PN



That's been updated for you and should be noticeable almost immediately. 

If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team