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In limbo, anyone been here?

jarj
Hooked
Posts: 9
Registered: ‎14-01-2013

In limbo, anyone been here?

I upgraded to fibre while I had a current broadband fault. Engineers tell me fibre is working at my mastersocket but 2 new routers from plusnet and still no connection. Not sure what can be tested next ?
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: In limbo, anyone been here?

Hi there, 

 

I've just looked into this and wanted to run some intrusive line tests but it appears that the router might be unplugged. 


Can you ensure the newest router is connected up please? Feel free to PM me to give me a heads up when you have. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jarj
Hooked
Posts: 9
Registered: ‎14-01-2013

Re: In limbo, anyone been here?

Router was off, turned on at 6pm will leave on for next 48 hours or so. Any help appreciated.
jarj
Hooked
Posts: 9
Registered: ‎14-01-2013

Re: In limbo, anyone been here?

Still looking for any advice, engineer 5 or 6 is due on Friday but still think this is going to get passed back to plusnet.

 

Router just stays the same, orange bar and red broadband light on.

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: In limbo, anyone been here?

Hi there.

It looks like we've raised an escalation with our suppliers.

Hopefully this will help fix the problem. Can you let us know how the next visit goes?

 

I'm sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jarj
Hooked
Posts: 9
Registered: ‎14-01-2013

Re: In limbo, anyone been here?

Broadband back on. Some sort of block on the line by by wholesale/plusnet. An engineer mentioned this about a month ago but plusnet ruled this out. Dazed by it all but relieved someone was able to remove.