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Im sick of getting poor speeds

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St3
Aspiring Champion
Posts: 2,614
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Registered: ‎13-07-2012

Im sick of getting poor speeds

My internet is all over the place, one min im getting 71 down / 18 up ....... then im getting 64/18 then im getting 50/18 .......... and tonight is just shocking... im tired of constant connection speed issues. 

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13 REPLIES
Shep41
Aspiring Pro
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

The best place to get your stats from is from your router . Most broadband speed test site vary due to time of day, users accessing test site etc . Just because your speed test vary alot doesn't mean that there is an issue with your service. There are many thing that factor into a speed test. Try posting your router stats and we may be able to help.
Try popping your landline number into this and see what your line estimates are
https://www.dslchecker.bt.com
rongtw
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

@St3 have you reported a Fault ?  mine used to be up and down untill egineer fitted new mk5 master socket Thumbs Up

hopefully @Gandalf  will run a GEA test and look for you Wink  have you still got the Asus router ?

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St3
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

yes still got asus router and i have mk3 socket ill run a test later when im home from work.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: Im sick of getting poor speeds..... i think im going to look for new isp

Hi @St3

 

Thanks for getting in touch.

 

I've tested your line and your broadband is currently syncing at around 69mb/s.

 

Could you run three speed tests via speedtest.btwholesale.com on a wired ethernet connection (In the test socket of the BT Openreach phone socket preferably) and let me know the outcome?

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
rongtw
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

@RandallFlagg  As a matter of interest , Has BT wholesale tester been fixed ?

https://community.plus.net/t5/Everything-else/Odd-readings-from-btwholesale-speedtest/m-p/1513790

https://community.plus.net/t5/Fibre-Broadband/BT-Speedtest/td-p/1519902

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Plusnet Help Team
Plusnet Help Team
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

@rongtw A very fair point! No updates on that as yet, I'm afraid.

 

@St3 Use any speedtester you like - we can take the average of the three tests assuming it doesn't throw in a random 400mb/s Wink

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
St3
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

 

I followed this info and it wont connect... says somthing about the remote server not knowing my details... i tried 5 times no joy. https://community.plus.net/t5/Library/Fibre-help-How-to-set-up-a-PPPoE-dialler-in-Vista-Windows-7/ba... Altho my details work fine via my router?

Ive run 3 speedtests just a moment ago via my router and altho im hitting over 60 down its still not what ive been getting for the last 12 months normally im around 66/18 even my download speeds have decreased slightly.

firsttest.pngsecondtest.pngthirdtest.png

Last week i lost connection for 30 mins in the early hours of the morning and when i reconnected my ipprofile had jumped up from 67 to 73 ? and for a few days my speeds were about 72/18 check my link https://community.plus.net/t5/Fibre-Broadband/Connection-downtime/td-p/1520373

Im conffused to why my speeds are now dropping again ? and why my ipprofile was raised for a few days then reduced again ?

When my ipprofile was at 73 for the 4 days after it my connection was solid then it dropped and then dropped some more.

So could it be my modem ? or do i need a new updated faceplate ? or is there somthing going on with the cab ?

Also i see that i can get FTTP going off this screeny cab.pngIs this possible ?

 

Baldrick1
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

FTTP On Demand is a commercial product not available from Plusnet, costs a four figure sum to install and has equivalent rental costs. The residential FTTP service is a different product.

Your download speeds are obviously within limits so I suspect that you are not going to get much joy there, but good luck! 

St3
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

True but ive been getting higher speeds for sometime now so why should i accept lower ?

Baldrick1
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

Probably because you have no choice. Many of us are seeing speed reductions due to crosstalk. Hopefully vectoring will eventually be widely introduced but I'm not holding my breath. Whether or not that's your problem is anyone's guess.

St3
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Registered: ‎13-07-2012

Re: Im sick of getting poor speeds..... i think im going to look for new isp

Well my speeds are better than they were on thursday i will run speedtests over the next few days and keep an eye on it.

St3
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Re: Im sick of getting poor speeds..... i think im going to look for new isp

Fix

Speeds seam to have improved so i will close this post. Thanks

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St3
Aspiring Champion
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Registered: ‎13-07-2012

Re: Im sick of getting poor speeds..... i think im going to look for new isp

Speeds are up and down again tonight and my upload is lowest its ever been at 12 meg normally 18. I might try a new router as this ones abit old now see if things improve.