Im pulling my hair out !!
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- Im pulling my hair out !!
Im pulling my hair out !!
25-08-2017 10:51 PM
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Re: Im pulling my hair out !!
26-08-2017 2:27 PM
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It is not clear from your post, what symptoms you are describing. We could do with more information.
What are the lights on the Hub One doing during the moments you witness problems?
The main power light and the broadband 'b' light should always be blue in colour. Any other colour usually indicates there is a problem.
Description of the lights can be found here:
https://www.plus.net/help/broadband/router-setup-guides/
Alternatively, description of the lights may be easier to find here. The Hub One supplied by Plusnet, is a rebadged 'Home Hub 5'
http://bt.custhelp.com/app/answers/detail/a_id/10282/~/what-do-the-lights-on-my-bt-hub-mean%3F
What type and how many devices are you using?
Are any of them wired direct to the Hub One, or are you using only wireless devices (phone, tablet)?
Is your hub plugged into BT master socket, or connected to a socket elsewhere in the property?
https://www.youtube.com/watch?v=UMP0BOwSHKI
What type of master socket do you have?
If a Plusnet agent is reading this post, they may be able to retrieve and post the broadband line connection history for your account.
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