cancel
Showing results for 
Search instead for 
Did you mean: 

If you join the free broadband crew support levels will crash.

stewartborland
Newbie
Posts: 2
Registered: 21-05-2016

If you join the free broadband crew support levels will crash.

10:38pm, Tuesday 17 May 2016

Thanks for reporting your broadband problem

Our tests have found a fault with your broadband service.....

 

And now it's Saturday and I've still heard nothing. This is not how PlusNet used to be.

 

I was sold the 40/20 package and after months of wrangling got a slight discount because they couldn't even get close to the upload speed I needed. But it just keeps dropping!

6 REPLIES
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: If you join the free broadband crew support levels will crash.

In other threads Plusnet have said they intend to respond to customer enquiries within 72 hours. So that means they should have responded by end of day Friday. Unfortunately you may have been unlucky and they won't count the weekend :-/

 

When did you sign up for your product? 40/20 hasn't been sold for nearly a year now.

Community Veteran
Posts: 2,568
Thanks: 175
Fixes: 2
Registered: 27-05-2011

Re: If you join the free broadband crew support levels will crash.

And with an upload speed of 1.8Mbps it looks like you have been provisioned on the 40/2 package 

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: If you join the free broadband crew support levels will crash.

The 40/20 package doesn't exist anymore, it's 40/2 or 80/20 now

Community Veteran
Posts: 2,568
Thanks: 175
Fixes: 2
Registered: 27-05-2011

Re: If you join the free broadband crew support levels will crash.

Yes it does I'm on 40/20 and the OP should be too if that's what he was sold

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
GeordieMark
Grafter
Posts: 335
Thanks: 1
Registered: 10-11-2013

Re: If you join the free broadband crew support levels will crash.

Yes so am I, but for new customers it's not an option.
Plusnet Help Team
Plusnet Help Team
Posts: 4,249
Thanks: 884
Fixes: 180
Registered: 25-03-2015

Re: If you join the free broadband crew support levels will crash.


Andrue wrote:

Unfortunately you may have been unlucky and they won't count the weekend :-/


Weekends are included in the 72 hours/3 days response target.

 

It looks like @PeterLoftus was right, an automated script dropped the asset back to 40/2.

 

I believe this has since been resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team