If I upgrade will I get 40/2 or 40/20?
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If I upgrade will I get 40/2 or 40/20?
21-10-2015 12:43 AM
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I'm still on ADSL, looking to upgrade to FTTC, when I log in and do "change product", the packages change dependent on whether I opt for broadband and phone or broadband only.
Upload speed is very important for me so a 40/2 package won't cut it, I need 40/20. But this is where it gets confusing, if I opt for broadband and phone, it says unlimited fibre is 40/1.9 but if I opt for broadband only, it changes to 40/20.
So on the face of it, it seems like broadband only is the best package for me, but will Plusnet actually provision me at 40/20 or is this an out of date page that they haven't updated yet, and I'll end up with 40/1.9? I really need to know because if I can only get 40/1.9 then I'll need to switch to another ISP (or pay extra for Unlimited Fibre Extra).
Screen shots attached.
Cheers,
Fronty
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 9:31 AM
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It seems that PN weren't thorough enough when removing references to 40/20. As you've guessed the BB only page is in error and the product will be 40/2 whether you take the phone line or not. Someone else spotted this yesterday as well...
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 11:49 AM
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Please check very carefully the output from the BTW Broadband Checker http://www.dslchecker.bt.com for the lower download speed on the FTTC A result.
If that is less than 40Mbps then Plusnet will never sell you the 80/20 package.
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 1:03 PM
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Just to confirm that the provision for the Unlimited Fibre package is on a 40/2 basis. The only package that can offer the 20 upload is on the Unlimited Fibre Extra.
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 1:32 PM
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How about
Quote Thank you for bringing the error in our website to our attention and I'll make sure that the page is corrected by the end of the day. We're extremely grateful that you told us as it will stop future customers signing up to a product that we no longer supply and reporting PN to the Advertising Standards Authority or Ofcom
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 3:57 PM
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For my colleagues, the reference for this is 88518.
Matty
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 4:13 PM
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Is there anything PlusNet can/will do to stop me defecting?
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 4:14 PM
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Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 4:42 PM
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FTTC Range A (Clean) 80 76.9 20 20 -- Available
I'll try customer options and see what they say, thanks.
Re: If I upgrade will I get 40/2 or 40/20?
21-10-2015 4:49 PM
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Re: If I upgrade will I get 40/2 or 40/20?
22-10-2015 8:14 PM
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Like the above guy the 2mb upload is not ideal and the next package up is a little expensive...
Re: If I upgrade will I get 40/2 or 40/20?
22-10-2015 8:15 PM
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Re: If I upgrade will I get 40/2 or 40/20?
23-10-2015 12:00 PM
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Cheers for bringing this to our attention, Ben has done the right thing here and reported the problem, we're unable to commit to a deadline but we want to get this fixed as soon as we can.
Re: If I upgrade will I get 40/2 or 40/20?
09-11-2015 5:47 PM
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