If I switch to fibre...?

[#1]

I'm currently with PlusNet unlimited broadband, including anytime phone, and also have the BTSports HD package.

I'm considering switching to fibre. I've read the FAQs, but can someone please answer a few questions -

1 how long am I likely to be disconnected, between losing my old ASDL and getting the new fibre connection?

2 Is everything transferred equally painlessly - i.e my phone contract as well as my broadband?

3 And does my BTSports package remain unaffected or do I have to re-order it?

Thank you for any answers

[#2]

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1 how long am I likely to be disconnected, between losing my old ASDL and getting the new fibre connection?

It was about half an hour for me.

[#3 · Accepted solution]

Hello there,

1 how long am I likely to be disconnected, between losing my old ASDL and getting the new fibre connection?

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It shouldn't be long, I think at most it's usually an hour.

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2 Is everything transferred equally painlessly - i.e my phone contract as well as my broadband?

If you already have a home phone service with us, that would remain unchanged.

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 3 And does my BTSports package remain unaffected or do I have to re-order it?

That should also remain unchanged (Unless you remove it on the Member Centre, or over the phone)

[#4]

Thank you for the replies.

Will likely take the plunge & move to fibre very soon.