IP profile wrong - Static IP

[#1]

Hi 

My download speed reduced a few weeks back , previously was getting >70Mb now I'm consistently getting 40-41mb down. I have noticed that my IP profile is set to 45Mb can this be corrected please. Note the attachment 

I do also have a static IP if that's relevant.

Regards

Sam 

[#2]

The IP profile being low along with the profile on your account is likely a symptom of a slow sync speed. Do you have a Hub One? If you do, login at 192.168.1.254 and go to the Troubleshooting > Helpdesk tab and check what the Data Rate is showing as.

If the data rate is slow then that’s where the problem lies as that’s your sync speed. I’d make sure your router’s in the master socket with no extension cabling and raise a fault online at faults.plus.net

[#3]

Hi 

I did initially raise this issue via the call centre on the 14th May but after a number of follow-up calls i've made since then looking for updates i've still not had a reply to my query from Faults team. 

I don't typically use the Plusnet hub but for the sake of avoiding any confusion i've plugged in and have done as stated ,with a screenshot attached showing Date Rate of 42Mb. 

[#4]

Hi @samebby2

Thanks a lot for your response, and for sharing the relevant information with us. The tests that I've run on my end this afternoon do appear to correlate with the images you've shared. The line is in sync, however the current current sync rate appears to be 48Mbps.

I've sent you an email with some steps you can take to troubleshoot your connection. If these do not help, please let us know and we'll be happy to raise this with our suppliers for further investigation. Your speed profile on our end is 78000, however the banding on the line at the moment is giving you a maximum speed of 49Mbps.

-Adam - Plusnet Leeds

** INTERNAL **

KBD

GEA Test Detail
Circuit ID	NA	Service ID	BBEU36124771

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	42.1 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	434.6
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From10:00to10:15
Interference Location	Customer Premise
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-49M Downstream, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-05-09T14:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	43.9 Mbps	48.9 Mbps	48.8 Mbps
Up Stream Line Rate	19.6 Mbps	20.0 Mbps	19.9 Mbps
Up Time	0.0 Sec	900.0 Sec	886.0 Sec
Retrains	0.0	66.0	0.7

[#5]

Hi @adam945 

I can confirm the issue still remains, this issue does not sit within my local network. 

Cheers 

Sam

[#6]

Good morning @samebby2 

Thank you for your response. I've run further tests on the line this morning and the issues regarding the banding on the line appear to now be resolved. Our tests indicate that the speed on the line has now increased, and is now well within the estimated speeds that you were quoted on your contract.

If you're interested, please have a look at our test results today.

Adam - Plusnet Leeds

GEA Test Detail
Circuit ID	NA	Service ID	BBEU36124484

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	66.2 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	425.0
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From10:00to10:15
Interference Location	Customer Premise
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-05-11T10:15:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	69.2 Mbps	72.5 Mbps	69.8 Mbps
Up Stream Line Rate	19.9 Mbps	20.0 Mbps	19.9 Mbps
Up Time	213.0 Sec	900.0 Sec	897.8 Sec
Retrains	0.0	2.0	0.0