IP profile reset possible?
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IP profile reset possible?
28-08-2019 11:56 PM - edited 28-08-2019 11:56 PM
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Hi,
It seems my VDSL connection can provide 70Mbit/s but is restricted to 60 Mbit/s (see attached screenshot). Is there a way to get it back (or closer) to the 70 Mbit/s by resetting the IP profile?
Re: IP profile reset possible?
29-08-2019 8:39 AM
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Mine is nearly the same, what does BTW speed test come back with? (the second part)
Re: IP profile reset possible?
29-08-2019 11:34 AM
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Hi @cyrix2000,
I've had a check of the connection and there definitely seems to be something out of place somewhere as the line is only syncing at 57.4Mbps, although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.
I'd recommend starting with basic checks here
And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here
If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you.
Re: IP profile reset possible?
29-08-2019 11:48 AM
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Hi @zpeterk,
I've also tested your line and it's looking extremely similar to @cyrix2000's - currently syncing at 57.6mbps. Please can you also run through the above steps and let us know how you get on.
Re: IP profile reset possible?
09-09-2019 8:04 PM
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Hi,
I did the tests suggested but no improvement.
Re: IP profile reset possible?
10-09-2019 11:38 AM
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Hi @cyrix2000,
Thanks for getting back to us and I'm sorry to hear that the advised guides didn't resolve the issue. We'll need to look into booking an engineer visit in to investigate further. I've raised a ticket on your account concerning this, which can be responded to here. Once you've responded then please drop us another message on here so that we can pick this back up for review as soon as possible.
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