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IP profile reset possible?

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cyrix2000
Dabbler
Posts: 15
Thanks: 2
Registered: ‎07-02-2014

IP profile reset possible?

Hi,

It seems my VDSL connection can provide 70Mbit/s but is restricted to 60 Mbit/s (see attached screenshot). Is there a way to get it back (or closer) to the 70 Mbit/s by resetting the IP profile?

5 REPLIES 5
zpeterk
Grafter
Posts: 382
Thanks: 1
Registered: ‎14-04-2007

Re: IP profile reset possible?

Mine is nearly the same, what does BTW speed test come back with? (the second part)

http://speedtest.btwholesale.com/

Plusnet Help Team
Plusnet Help Team
Posts: 1,455
Thanks: 283
Fixes: 83
Registered: ‎26-03-2018

Re: IP profile reset possible?

Hi @cyrix2000,

 

I've had a check of the connection and there definitely seems to be something out of place somewhere as the line is only syncing at 57.4Mbps, although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.

 

I'd recommend starting with basic checks here

 

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here

 

If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 1,455
Thanks: 283
Fixes: 83
Registered: ‎26-03-2018

Re: IP profile reset possible?

Hi @zpeterk,

 

I've also tested your line and it's looking extremely similar to @cyrix2000's - currently syncing at 57.6mbps. Please can you also run through the above steps and let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
cyrix2000
Dabbler
Posts: 15
Thanks: 2
Registered: ‎07-02-2014

Re: IP profile reset possible?

Hi,

I did the tests suggested but no improvement.

Plusnet Help Team
Plusnet Help Team
Posts: 923
Thanks: 112
Fixes: 42
Registered: ‎26-03-2018

Re: IP profile reset possible?

Hi @cyrix2000,

Thanks for getting back to us and I'm sorry to hear that the advised guides didn't resolve the issue. We'll need to look into booking an engineer visit in to investigate further. I've raised a ticket on your account concerning this, which can be responded to here. Once you've responded then please drop us another message on here so that we can pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team