IP profile reset please
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21-05-2018 10:32 PM
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I just did a speed test with bt's speed test and I'm getting 18.9mbps downstream and 10.11mbps upstream on a 80/20 connection. Some reason my ip profile has gone from 76mbps to 73.9mbps. Could plusnet take a look at my connection stats from my router and also reset my ip profile. Thank you
Fixed! Go to the fix.
Re: IP profile reset please
24-05-2018 11:45 AM
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Re: IP profile reset please
05-06-2018 7:00 PM
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Re: IP profile reset please
05-06-2018 7:14 PM
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Re: IP profile reset please
05-06-2018 7:50 PM
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Re: IP profile reset please
05-06-2018 8:38 PM
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Re: IP profile reset please
05-06-2018 9:18 PM
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The IP profile is a percentage of the synch rate (usually 96.8%) so your synch rate must have changed.
Have a look here for a full explanation of IP profiles.
on 06-06-2018 10:38 AM - last edited on 06-06-2018 8:47 PM by Mav
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Hi @CrystalJayme,
After testing your line today I can see that the Sync Rate has now increased to 76.3Mbps download speeds. In regards to the Sync Speeds these aren't always static and are subject to change due to various factors that may affect the line such as weather or other interference such as engineering work, however after reviewing it today I am happy to say that it seems like you're currently achieving the higher ends of your estimated speeds.
If this does seem to change, or you notice any other issues with the broadband connection in the future please let us know as soon as possible and we'll be more than happy to investigate further.
Moderator's note by Mike (Mav): Tag fixed.
Re: IP profile reset please
06-06-2018 10:47 AM
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Re: IP profile reset please
06-06-2018 11:09 AM
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Re: IP profile reset please
06-06-2018 11:42 AM
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Re: IP profile reset please
06-06-2018 12:25 PM
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Re: IP profile reset please
06-06-2018 12:35 PM
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