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IP profile not correct

Temple1970
Hooked
Posts: 6
Registered: ‎29-10-2015

IP profile not correct

Hi

My modem stats show I have an 80/17 sync speed with the DSLAM and tech support state my profile is set to 80 20. The latter is consistent with the profile stated on my DSL stats.

When I complete a BT wholesale line and DSL check both systems state my IP profile is set at 70.41Mbps. 

I've talked several times now with tech support who state there is no problem with my connection however my throughput on all speed test sites from a wire connection is 60 to 65Mbps. 

Has anyone managed to get BT IP profiles rest and if so what is the specific reset required? As I understand it from reading different forums on the net FTTC IP profiles should be 96.8% of the sync of the modem with the DSLAM. My sync is 79998 therefore.

79998/100 x 96.8 = 77.43Mbps.

Although I'm only 7Mbps down surely the circuit should be working at it's full potential.

 

Any help would be appreciated.

 

Thanks in advance.

 

 

 

 

8 REPLIES 8
deathtrap
Grafter
Posts: 1,064
Thanks: 4
Registered: ‎23-04-2013

Re: IP profile not correct

Hi, from the limited stats available from the fritz, the Ginp is 64 so you will be on a retransmit High dlm profile , this has a different Bras IP profile i believe 91-92 % of the sync rate not the 96.4% , I'm seeing a very similar issue to yourself Though i'm with a different ISP My sync is 79999kbps the BT Bras IP profile my ISP is getting is 70.39mbps and a reported sync rate of 72.72mbps which is incorrect as a result my throughput is 67-8mbps when i believe it should be around 72-3mbps, My isp have been in contract with BT they have apparently re configured the cvlan for an 80mbps sync, of course this has had no effect because it has nothing to do with the cvlan it's the BT BRAS which is a server that is supplying incorrect values and not updating ,The FTTC GEA service test (KBD) shows a figure of 76.6mbps which i feel my isp are incorrectly interpreting as the sync speed I have read that to fix this BTWHOLESALE need to re build the connection profile from scratch to generate the correct BRAS IP profile
Plusnet Help Team
Plusnet Help Team
Posts: 1,662
Thanks: 312
Fixes: 62
Registered: ‎11-01-2018

Re: IP profile not correct

 

Hi @Temple1970

 

You've got some connection drops on your line that are likely to be intermittently affecting your speed and the profile that is being reported via the speed test sites, as per your fault ticket here.

 

Could you please confirm that you're connected to the test socket of your premises?

 

If the drops continue, it is likely that we'd need to arrange an engineer to take a look at this for you.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Temple1970
Hooked
Posts: 6
Registered: ‎29-10-2015

Re: IP profile not correct

Hello and good afternoon Dave,

 

Two of connection drops were me attaching the modem to the test socket and rebooting my router at the request of one of the Plusnet assistants. This was completed I believe on the 3rd of November. Prior to that several of my neighbours in the street feed from cabinet 17 in Crawley suffered loss to service. I believe there was possibly an issue on the DSLAM. 

 

My router rebooted several times during the issue and when the DSL link reestablished the IP session did not connect for over an hour. Same for my neighbours. You can probably view this on your system.

 

I have attached the stats from my router, as you can see the profile is 80 / 20, I'm synchronised at 80/17 so Plusnet are supplying the correct profile which has supposedly been updates. The DSL connection has been up for 6 days 3 hours and 15 minutes since the last test with Plusnet.

Both BT test systems are reporting a profile of 70.41 so they are restricting the connection.

 

There's no issue with the loop or router. Router is an AVM 3490 and solid as granite. 

 

Kind regards

 

 

 

Temple1970
Hooked
Posts: 6
Registered: ‎29-10-2015

Re: IP profile not correct

Good info, thanks for the help.

 

Cheers

Temple1970
Hooked
Posts: 6
Registered: ‎29-10-2015

Re: IP profile not correct

Hello again Plusnet / Dave

 

I replied to your post prior to reading the post from Grafter. Please read below and see if you can request BT complete the following.

 

'The FTTC GEA service test (KBD) shows a figure of 76.6mbps which i feel my isp are incorrectly interpreting as the sync speed I have read that to fix this BTWHOLESALE need to re build the connection profile from scratch to generate the correct BRAS IP profile'

 

Kind regards

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,208
Thanks: 119
Fixes: 54
Registered: ‎06-08-2018

Re: IP profile not correct

Hey @Temple1970,

Thanks for getting back to us.

 

I can see a colleague in our technical support team has picked up and passed it along to our faults team for further investigation as per this ticket here.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Temple1970
Hooked
Posts: 6
Registered: ‎29-10-2015

Re: IP profile not correct

Indeed they have.

 

My connection dropped for 15 minutes yesterday during torrential rain.

 

My stats showed  805 severely errored second within the space of 15 minutes. 

 

Strangely my parents are feed from the same cabinet, they are on Sky and their BB also has a similar issue.

 

No noise on the line but BB fails during bad weather. 

 

Maybe the cabinet is leaking!

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,007
Thanks: 174
Fixes: 32
Registered: ‎22-01-2018

Re: IP profile not correct

I can see that our faults team have booked an engineer and this is something they will be able to see when they investigate the drops.

 

Please let us know how it goes.

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team