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IP profile degrading and disconnections

FIXED
alephant
Grafter
Posts: 26
Thanks: 1
Registered: ‎15-04-2013

IP profile degrading and disconnections

Over the past weeks, I monitored my ip profile and it is degrading. Besides that, especially in the last few days, I experienced many disconnections. Is there possibly any fault on my line?

 

Here is the history of my tests on btwholesale:

 

 

18-Apr-2018 "For your connection, the acceptable range of speeds is 40 Mbps-61.69 Mbps .
Additional Information:
IP Profile for your line is - 61.69 Mbps"

26-Apr-2018 " For your connection, the acceptable range of speeds is 40 Mbps-55.52 Mbps .
Additional Information:
IP Profile for your line is - 55.52 Mbps"

09-Jun-2018 " For your connection, the acceptable range of speeds is 40 Mbps-58.01 Mbps .
Additional Information:
IP Profile for your line is - 58.01 Mbps"

12-Jun-2018 " For your connection, the acceptable range of speeds is 40 Mbps-55.52 Mbps .
Additional Information:
IP Profile for your line is - 55.52 Mbps"

11-Jul-2018 "For your connection, the acceptable range of speeds is 40 Mbps-45.4 Mbps .
Additional Information:
IP Profile for your line is - 45.4 Mbps"

31-Jul-2018 "For your connection, the acceptable range of speeds is 40 Mbps-45.4 Mbps .
Additional Information:
IP Profile for your line is - 45.4 Mbps"

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,129
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: IP profile degrading and disconnections

Sorry to hear this.

Our tests are showing a external fault on the line so we've raised that to our suppliers so they can investigate further.

We'll update you when we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
alephant
Grafter
Posts: 26
Thanks: 1
Registered: ‎15-04-2013

Re: IP profile degrading and disconnections

Hi Matthew,

Many thanks for the prompt feedback. Plusnet customer support always provides good service!

 

Thanks.

alephant
Grafter
Posts: 26
Thanks: 1
Registered: ‎15-04-2013

Re: IP profile degrading and disconnections

The Openreach engineer visited today, my wife was in. Apparently, after he has done his job, he left saying everything is now ok.

Once I got back home, check the router diagnostic I see indeed

 

15:37:19, 02 Aug.

( 129.480000) PPPoE is up -​ Down Rate=65789Kbps, Up Rate=19999Kbps; SNR Margin Down=6.0dB, Up=15.4dB

 

However, speedtests (from ethernet) show that download speed is barely 8Mbit/s 

alephant
Grafter
Posts: 26
Thanks: 1
Registered: ‎15-04-2013

Re: IP profile degrading and disconnections

https://portal.plus.net/my.html?action=data_transfer_speed also shows

 

Estimated line speed:There's no speed estimate currently held on your account.

Current line speed:9.2 Mb

 

Maybe it's just a matter of attending some time, but I report it just in case...

Plusnet Help Team
Plusnet Help Team
Posts: 10,114
Thanks: 3,200
Fixes: 508
Registered: ‎21-04-2017

Re: IP profile degrading and disconnections

Fix

Following the engineer fixing the fault and improving your sync speeds I've bumped up the speed profile on your account to the maximum it can go.

If you can reboot your router you should see a much higher speed when it reconnects.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
alephant
Grafter
Posts: 26
Thanks: 1
Registered: ‎15-04-2013

Re: IP profile degrading and disconnections

Yes, everything seems good now. Thank you very much!

Plusnet Help Team
Plusnet Help Team
Posts: 10,114
Thanks: 3,200
Fixes: 508
Registered: ‎21-04-2017

Re: IP profile degrading and disconnections

Fantastic! Thumbs Up

Let us know if you have any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team