IP profile degrading and disconnections
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- Re: IP profile degrading and disconnections
31-07-2018 3:56 PM
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Over the past weeks, I monitored my ip profile and it is degrading. Besides that, especially in the last few days, I experienced many disconnections. Is there possibly any fault on my line?
Here is the history of my tests on btwholesale:
18-Apr-2018 "For your connection, the acceptable range of speeds is 40 Mbps-61.69 Mbps .
Additional Information:
IP Profile for your line is - 61.69 Mbps"
26-Apr-2018 " For your connection, the acceptable range of speeds is 40 Mbps-55.52 Mbps .
Additional Information:
IP Profile for your line is - 55.52 Mbps"
09-Jun-2018 " For your connection, the acceptable range of speeds is 40 Mbps-58.01 Mbps .
Additional Information:
IP Profile for your line is - 58.01 Mbps"
12-Jun-2018 " For your connection, the acceptable range of speeds is 40 Mbps-55.52 Mbps .
Additional Information:
IP Profile for your line is - 55.52 Mbps"
11-Jul-2018 "For your connection, the acceptable range of speeds is 40 Mbps-45.4 Mbps .
Additional Information:
IP Profile for your line is - 45.4 Mbps"
31-Jul-2018 "For your connection, the acceptable range of speeds is 40 Mbps-45.4 Mbps .
Additional Information:
IP Profile for your line is - 45.4 Mbps"
Fixed! Go to the fix.
Re: IP profile degrading and disconnections
31-07-2018 4:51 PM
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Re: IP profile degrading and disconnections
31-07-2018 4:58 PM
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Hi Matthew,
Many thanks for the prompt feedback. Plusnet customer support always provides good service!
Thanks.
Re: IP profile degrading and disconnections
02-08-2018 4:16 PM
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The Openreach engineer visited today, my wife was in. Apparently, after he has done his job, he left saying everything is now ok.
Once I got back home, check the router diagnostic I see indeed
15:37:19, 02 Aug. |
( 129.480000) PPPoE is up - Down Rate=65789Kbps, Up Rate=19999Kbps; SNR Margin Down=6.0dB, Up=15.4dB |
However, speedtests (from ethernet) show that download speed is barely 8Mbit/s
Re: IP profile degrading and disconnections
02-08-2018 4:35 PM
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https://portal.plus.net/my.html?action=data_transfer_speed also shows
Estimated line speed:There's no speed estimate currently held on your account.
Current line speed:9.2 Mb
Maybe it's just a matter of attending some time, but I report it just in case...
02-08-2018 7:38 PM
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Following the engineer fixing the fault and improving your sync speeds I've bumped up the speed profile on your account to the maximum it can go.
If you can reboot your router you should see a much higher speed when it reconnects.
Re: IP profile degrading and disconnections
02-08-2018 8:20 PM
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Yes, everything seems good now. Thank you very much!
Re: IP profile degrading and disconnections
03-08-2018 11:54 AM
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- Re: IP profile degrading and disconnections