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IP doesnt change and speed has dropped

AlexCanham
Dabbler
Posts: 14
Registered: 05-09-2014

IP doesnt change and speed has dropped

My line disconnected and was unavailable all day, which was ok when I was at work. I reboot the equipment when I get home but notice the speed has dropped from 16Mb to 9Mb. I have sometimes noticed decreases like this before and a quick reconnection normally pops me on a different subnet and the speed is back to normal. Now, however, a reconnect and even a whole power cycle of the equipment gives me the same IP address over and over and the speed stays decreased.

Ive read previous posts about "New network" and I assume I have been migrated over but can anyone explain or fix the downspeed in my line please?

5 REPLIES
AlexCanham
Dabbler
Posts: 14
Registered: 05-09-2014

Re: IP doesnt change and speed has dropped

Speed is getting worse (This is FTTC in a big town). Can I please have the ability back to change my IP? I dont like this "New network".

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Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: IP doesnt change and speed has dropped

It's not possible for us to move you back I'm afraid.

If you're having issues with varying speed I'd recommend raising this here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
daveplus
Grafter
Posts: 102
Thanks: 6
Registered: 25-08-2010

Re: IP doesnt change and speed has dropped

 


... Now, however, a reconnect and even a whole power cycle of the equipment gives me the same IP address over and over and the speed stays decreased.

Ive read previous posts about "New network" and I assume I have been migrated over but can anyone explain or fix the downspeed in my line please?


Hi

I just checked my IP address, disconnected by request to the router, switched off the router and then back on after about 5 minutes. Now have a totally different IP address.

 

I had noticed previously that a quick cycle often ended up with the same IP address.

Does this help in any way?

 

 

 

AlexCanham
Dabbler
Posts: 14
Registered: 05-09-2014

Re: IP doesnt change and speed has dropped

Thanks Daveplus. I'll give a longer power cycle a go.

AlexCanham
Dabbler
Posts: 14
Registered: 05-09-2014

Re: IP doesnt change and speed has dropped

Powered off all equipment for an hour and back on again. Down speed is slightly better, upload is barely better.

Not sure if I can put up with Openreach if I raise a fault so I guess im putting up with what I have.

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