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IP Profile

Tempting
Grafter
Posts: 57
Thanks: 7
Registered: 27-01-2016

IP Profile

Could someone please clarify for me as a new user.what is the 'IP Profile' which I see when running http://speedtest.btwholesale.com/
Should this profile reflect the fibre service for which I am subscribed?
For example I signed up for 'up to 76MB', should I see the profile as around 76MB or should I expect to see the IP profile (as I do) as  'IP Profile for your line is - 38.71 Mbps' I would expect to see this profile if I had subscribed to the 'up to 38MB' option.
Thanks for any insight given  Smiley
9 REPLIES
Community Veteran
Posts: 1,349
Thanks: 204
Fixes: 31
Registered: 13-08-2015

Re: IP Profile

It depends, are you testing wireless or via a wired connection to your router?
Copy and paste a copy of the helpdesk tab from your router will add some more clarity.
Tempting
Grafter
Posts: 57
Thanks: 7
Registered: 27-01-2016

Re: IP Profile

All my tests are carried out with only one piece of CPE connected and always via a CAT5 cable, introducing numerous other CPE or using wi-fi is known to cause unpredictable results  Smiley
1. Product name: Plusnet Hub
2. Serial number: xxxxxxx [Blanked for security reasons]
3. Firmware version: Software version 4.7.5.1.83.8.217 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 2 days, 03:14:29
6. Data rate: 9999 / 39993
7. Maximum data rate: 15640 / 44434
8. Noise margin: 10.6 / 8.2
9. Line attenuation: 28.3 / 19.6
10. Signal attenuation: 28.7 / 18.4
11. Data sent/received: 2.0 GB / 15.0 GB
12. Broadband username: xxxx@plusdsl.net [blanked for security reasons]
13. 2.4 GHz Wireless network/SSID: xxxxx [blanked for security reasons]
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: xxxxx [blanked for security reasons]
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: xx:xx:xx:xx:xx:xx [blanked for security reasons]
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

BT Wholesale results:
Download speed achieved during the test was - 37.76 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
Upload speed achieved during the test was - 8.84Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: IP Profile

Eh!!
You have been provisioned on 40/10 - how the heck did that happen
Tempting
Grafter
Posts: 57
Thanks: 7
Registered: 27-01-2016

Re: IP Profile

Don't ask me  Smiley
I assume I will need to phone PN to get this sorted?
Thanks for your input.
dick:quote
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: IP Profile

yes you will or use chat or wait for it to be picked up on here tomorrow
Tempting
Grafter
Posts: 57
Thanks: 7
Registered: 27-01-2016

Re: IP Profile

Appreciate your reply, many thanks  Smiley
Tempting
Grafter
Posts: 57
Thanks: 7
Registered: 27-01-2016

Re: IP Profile

I've just spoken to PN and I got a seriously helpful bloke on the phone. It was a pleasure to speak to them.
My service has been incorrectly provisioned, they will instruct the changes to be made and let me know when it will be resolved by calling me later today.
Thanks PN.
Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: IP Profile

Sorry to hear your fibre has been provisioned incorrectly. I'm glad to hear that's being sorted for you Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Tempting
Grafter
Posts: 57
Thanks: 7
Registered: 27-01-2016

Re: IP Profile

Good to their word, I've just got the call back as promised.
Modification order has now been submitted and is due to complete by Monday. I'm not going to argue about the service PN have provided on this occasion.
Well done PN Smiley