IP Profile
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- Re: IP Profile
IP Profile
04-02-2016 8:14 PM
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Should this profile reflect the fibre service for which I am subscribed?
For example I signed up for 'up to 76MB', should I see the profile as around 76MB or should I expect to see the IP profile (as I do) as 'IP Profile for your line is - 38.71 Mbps' I would expect to see this profile if I had subscribed to the 'up to 38MB' option.
Thanks for any insight given
Re: IP Profile
04-02-2016 8:51 PM
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Copy and paste a copy of the helpdesk tab from your router will add some more clarity.
Re: IP Profile
04-02-2016 9:21 PM
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1. Product name: Plusnet Hub
2. Serial number: xxxxxxx [Blanked for security reasons]
3. Firmware version: Software version 4.7.5.1.83.8.217 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 2 days, 03:14:29
6. Data rate: 9999 / 39993
7. Maximum data rate: 15640 / 44434
8. Noise margin: 10.6 / 8.2
9. Line attenuation: 28.3 / 19.6
10. Signal attenuation: 28.7 / 18.4
11. Data sent/received: 2.0 GB / 15.0 GB
12. Broadband username: xxxx@plusdsl.net [blanked for security reasons]
13. 2.4 GHz Wireless network/SSID: xxxxx [blanked for security reasons]
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: xxxxx [blanked for security reasons]
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: xx:xx:xx:xx:xx:xx [blanked for security reasons]
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
BT Wholesale results:
Download speed achieved during the test was - 37.76 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
Upload speed achieved during the test was - 8.84Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Re: IP Profile
04-02-2016 9:27 PM
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You have been provisioned on 40/10 - how the heck did that happen
Re: IP Profile
04-02-2016 9:34 PM
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I assume I will need to phone PN to get this sorted?
Thanks for your input.
dick:quote
Re: IP Profile
04-02-2016 9:39 PM
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Re: IP Profile
04-02-2016 9:43 PM
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Re: IP Profile
05-02-2016 11:31 AM
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My service has been incorrectly provisioned, they will instruct the changes to be made and let me know when it will be resolved by calling me later today.
Thanks PN.
Re: IP Profile
05-02-2016 2:50 PM
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Re: IP Profile
05-02-2016 3:01 PM
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Modification order has now been submitted and is due to complete by Monday. I'm not going to argue about the service PN have provided on this occasion.
Well done PN
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