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IP Profile stuck

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Grafter
Posts: 291
Thanks: 3
Registered: ‎30-07-2007

IP Profile stuck

My IP profile is stuck at 63Mb, despite my linespeed being 67Mb. I can't get through to support on the telephone because the call queue is crazy. Could one of the PN team in these fora please reset the profile for me?

3 REPLIES 3
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Plusnet Help Team
Plusnet Help Team
Posts: 1,364
Thanks: 240
Fixes: 59
Registered: ‎07-12-2017

Re: IP Profile stuck

HI @garywood84, though it isn't affecting the sync rate, I've now updated this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Grafter
Posts: 291
Thanks: 3
Registered: ‎30-07-2007

Re: IP Profile stuck

Thanks @LaurenB. I realise that the sync rate is not affected, but this profile setting does affect throughput. I'm seeing faster data transfer speeds as a result of your making this change.

 

Many thanks for your help.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,890
Thanks: 328
Fixes: 106
Registered: ‎26-03-2018

Re: IP Profile stuck

Hi @garywood84,

 

I'm sorry for the error in our previous message. As you have a static IP address, your IP profile setting will affect your throughput. I'm glad to hear that you've seen an improvement in your speed now that this has been changed.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team