IP Profile and Provisioning
Hi there.
From what I know, the previsioning set on the account can affect the way the IP Profile behaves in terms of percentages. I am currently on FTTC unlimited extra but have the following message in my account:
"Provisioning of your ADSL Account Information
New Action 21CN Modify Submitted added
(via ADSL2+ Order System Interface)"
While the Kitz website isn't wrong in its definition of that, this internal note indicates our provisioning system has submitted a modify order to our suppliers, in this case it refers to your upgrade to 80/20.
The fact it says ADSL2+ is irrelevant, as far as I'm aware it'll never say FTTC or VDSL, but it shouldn't matter as it's not a customer facing message. It's just one of the many internal messages the system generates.
Could a member of staff please check that I am onn the NGA System - For FTTC / VDSL / Fibre / Infinity provisioning and not the ADSL one. The Plusnet internal question when it was added is Question #182947245.
Yep you're definitely on fibre as shown by the test results below.
If you were on ADSL2+ the testing would be very different.
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Also one more thing, if I go to https://portal.plus.net/my.html?action=data_transfer_speed it shows Current line speed:
68.4 Mb which is wrong according to the router stats and IP profile?
It looks like that's out of date, it should update automatically in due course as we receive a fresh speed profile via delta report from our suppliers systems. Due to the way your service routes across it wouldn't affect your speeds in any way.
Having said that I've nudged the profile up for you now.
Apart from that there's not much we can do to improve your throughput or line speeds further unfortunately.
[edit]
Fixed quote.
@scottrc It's possible that it's a stuck profile, but it could also be that you're on retransmission high as @RealAleMadrid has suggested.
As your speeds are within target and line tests aren't showing the cause of the issues, any fault report we raise with our suppliers would likely return the outcome to book an engineer visit, which may incur a call-out charge for no fault found.
It looks like the connection profile(current line speed) has gone back down to 68.4mbps, because your IP profile is 68.77mbps, so it's rightfully trying to match it, but unless you have a static IP it won't be restricting your speeds.
This is due to the way your service routes across our network. We upgraded our network, as of if I recall correctly 2015 or 2016, which means that for the majority of connections without static IPs the connection profile has no impact at all.
If you have a static IP then you'd essentially tunnel through our network, terminating on extra equipment. This is because it makes it easier to assign static IPs this way while also keeping the same one during a house move.
A bit more detail about this can be found Here if you're interested.
What does "Current line speed" mean? The speed shown above is based on your sync speed. This is always a little higher than the speed at which data will actually be downloaded over your broadband connection.
The current line speed(referred to as the connection profile internally) should match the IP profile which is below the sync speed but above your throughput, so I suspect this is referring to your throughput.
Either way while that link is useful you shouldn't really need to look at it anymore. Probably one of the reason why there's no longer a shortcut to it from the member centre.
I hope this helps explain things a bit.
I've discussed this with BTwholesale to try to find out if there's anything they can do, but the agent advised me that they can't see the IP profile. Essentially they'd only see what we'd see from testing your line, so it looks like it's a waiting game for DLM.
Alright no worries, thank you for trying 
