IP Profile Stuck?
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IP Profile Stuck?
02-08-2015 1:46 PM
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I've been running on 55Mb for over a week now but my IP profile isn't budging from 50.. I've tried reconnecting yesterday but still the same.
How long does the IP profile (BT's) take to update?
Re: IP Profile Stuck?
03-08-2015 12:29 AM
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Re: IP Profile Stuck?
03-08-2015 12:40 PM
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Diagnostics are showing a profile mismatch on our systems.
If you can report a fault at http://faults.plus.net then drop me a PM I'll make sure things are duly prodded in the right direction.
Re: IP Profile Stuck?
03-08-2015 6:14 PM
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Thanks
Re: IP Profile Stuck?
05-08-2015 9:20 AM
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Re: IP Profile Stuck?
05-08-2015 10:49 AM
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cheers
Re: IP Profile Stuck?
12-08-2015 10:38 AM
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I've had a resync since and now connected at over 57Mb... whilst my IP Profile is stuck at 50 still.. so now I'm losing out on over 7Mb speed.
Please could my IP profile just be reset or budged up to my connected speed.. somethings obviously stuck somewhere
Re: IP Profile Stuck?
12-08-2015 11:07 AM
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Sorry for the lack of reply so far.
I've just had a look at the line and it's showing a profile mismatch again, the ticket is still with our faults team so I'll give them a nudge to look into this.
Re: IP Profile Stuck?
12-08-2015 5:48 PM
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Re: IP Profile Stuck?
25-08-2015 11:21 AM
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Now I'm connected even higher at over 59Mbps but STILL my IP profile is stuck at 50Mbps... Can someone just get it sorted please
Re: IP Profile Stuck?
25-08-2015 4:07 PM
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Re: IP Profile Stuck?
25-08-2015 6:45 PM
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My line is absolutely fine, its just the IP profile bt's side, but that isn't being investigated it's literally just line stability checks etc that are being ran
Re: IP Profile Stuck?
25-08-2015 6:49 PM
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